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Quality Hotel Glasgow: Traveler Reviews


Quality Hotel Glasgow
99 Gordon St., Glasgow G1 3SF, Scotland
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Traveler Reviews

78% Do not recommend
2.0 of 5 stars 246 reviews
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RED RUM RED RUM!

Quality Hotel Glasgow

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1 of 5 stars
kickboxinqueen 2 contributions
Scotland
Aug 7, 2008 | Trip type: Family

My family and I booked a family room for the four of us for the night(Aug 08) through the Activehotels.com site,and like the previous reviewer,had read grand descriptions of the hotel,boasting all its supposed amenities and room facilities and design.
On arrival, we were met by reception staff who admitted to "not knowing what he was doin",and he tried to charge over 4 times the rate at which was confirmed during online booking.
He asked another member of staff to help,and this was supposedly resolved. He then stated that we would have to leave our debit card details for a £25 security hold but this would not be charged.
After awaiting 10 mins on the elavator,due to the other 2 being broken,we finally arrived to our room,struggling with our luggage.
We were met by an old fashoined,run down bedroom which had torn wallpaper,broken shabby furniture,grotty old bedding which consisted of one blanket each with a cotten sheet, a thick layer of dust on the units and headboards,and not forgetting a disgusting spore riddled bathroom.
The bathroom was full of mould,broken floortiles,dirt ingrained walltiles and a notice stating that "water was unsuitable for drinking".
This we clearly believed when we decided to take a bath,and found that the water was yellow!!!
The window security lock was broken,allowing for full opening of the window,how this passed health and safety issues I do not know!Especially when we had a 9 year old child with us,who quite easily could have reached the window sill,while 4 floors up!
There was no heating,even although when we telephoned down to reception,were advised to use the unit in the room,which was in fact an air conditioning unit which was broken.
We decided to explore the hotel, and found that the supposed grand bars were closed, and that the restuarant only served a limited menu from 6:30 pm until 9pm. Therefore there was nowhere to eat or drink, despite them having a notice on the door stating,"only food and drink purchased in this hotel may be consumed". Were we supposed to starve?
We also found that the "newly refurbished leisure centre and swimming pool" were infact CLOSED FOR REFURBISHMENT"
After a restless,disappointing night,we were glad to be leaving and checking out. Although, our disappointment didn't end there.
On visiting the bank,I found that I had been charged the £25 to my account.I telephoned the hotel to be told that I hadn't. I explained that I had written proof in a bank statement, and this was when she said I would be refunded within the hour.Which 3 hours later I wasn't. So I telephoned the hotel again to be told that I would have to wait 3 days?
3 days for an electronic debit to my account which any other time is instant, and of which I should not have been charged for in the first place!She then said that she would deal with it right away and telephone me back,and yes..she didn't!
It is now a full day later, and I still haven't been refunded my £25,nor have I received my telephone call!
I being Scottish,am disgusted that people from all over the world are visitng the first and nearest hotel ajoining the largest train station in Glasgow, only to be met by this hotel!
Having stayed at various hotels within Glasgow and the surrounding area, and experienced an amazing,high standard, feel that this hotel gives tourists and visitors to our country the completely wrong impression of what is available!

  • Liked — location and nothin else
  • Disliked — disgusting
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 25-34
  • Member since August 07, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $96 (year-round)
Hotel from hell

Quality Hotel Glasgow

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1 of 5 stars
Portmahomack_99 1 contribution
Edmonton
Aug 7, 2008 | Trip type: Business, Family

This was the Hotel from Hell for three of us.
A horrible receptionist greeted us after 7.5 hours of flying with an aggressive demand for more money even although our entire accomodation was pre-paid including breakfast. Records were paper-based. Loud alarms were everywhere. Interrnet was limited until we found a wireless source in the railway station
Luggage holding room was overloaded. Unsecured.
Signs on taps said that water was undrinkable but no explanation. We were forced to get bottle water all the time.
Over 8 days and nights the FIRE ALARM went off 27 times and continually woke us up. We received apologies but nobody tried to fix it. Only one of the elevators worked and it needed manual pressure to close the door. Breakfast was acceptable. Dinner plates were unacceptably hot and nobody cared. Hotel beds were worn. Rooms needed more cleaning. Unwelcome bar cold to guests. Dark reception. Some staff tried to be helpful but the receptionist from hell was still there when we left. Message system for guests is confusing. DONT STAY HERE (2008-July)

  • Liked — Only central location at Train Station
  • Disliked — Everything else was terrible, hotel should be shut down
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Traveled with Family (extended)
  • Age group 65+
  • Member since August 07, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event, Outdoor / Adventure, Golf, Sporting event, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $96 (year-round)
Dump

Quality Hotel Glasgow

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1 of 5 stars
ChillCrieff 1 contribution
Crieff Scotland
Aug 6, 2008 | Trip type: Friends getaway

Stayed for two nights over the weekend Saturday/Sunday. First impressions as you enter are OK, although the check in took ages. However, once you get passed the ground floor everything goes down hill fast! Only one of three lifts worked, the rooms although they had been recently decorated were not exactly clean and the bathrooms were ancient. The decor /carpetsin the halls/stairways left a lot to be desired. A food tray sat outside a door on our floor from the Saturday when we booked in and was still there on the Monday when we checked out! One time we came back up from breakfast eight Polish (most polish anyway) were sitting in the hall to our room having a wee chat!
To finish things the first night we were there the fire alarm when off five times!
Basically it is central and great for being close to most things in the centre of Glasgow, it is cheap but even for what you pay it is too much. Avoid it unless you are really stuck.

  • Liked — Nothing
  • Disliked — It was a dump
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Friends
  • Age group 50-64
  • Member since August 06, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $96 (year-round)
Little quality but very convenient and can offer value and comfort

Quality Hotel Glasgow

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2 of 5 stars
Hillstrom 6 contributions
Tipperary
Jul 30, 2008 | Trip type: Family

First the good points.
Location is excellent;
The beds were really good and the rooms large;
Overall the rooms were clean, modern and well presented. They had been recently refurbished. Our room was quiet and we had an excellent night's sleep.
We were allowed to leave our baggage there during the day and on our return on monday when we did not stay in the hotel - a very obliging touch.
The bad:
The corridores where we stayed on the fourth floor bore all the hallmarks of the presumably former hospital status. There were filthy store rooms adjoinging the corridore which left a dreadful impression - eerie really as other reviews have pointed out.
The carpet on the beautiful staircase was shabby and the staircase itself dirty - inexcusable really. There appears to be underfloor heating and our son spent a very uncomfortable night, as his room was too warm and there did not appear to be any method of regulating the temperature. His room, a little distance from ours, was noisy due to a night club on the street outside. There was no hot water due to an accident in the city with the gas works. The hotel took no responsibility for this but did offer a 10% reduction or offered to try to book another hotel, which at this stage was much dearer - we declined. No extra effort was made on the breakfast that was provided - it was basic but not objectionabe.

Overall a decidedly mixed experience - the price was reasonable and the rooms large and good. If you can get over the shabby eerieness you may be luck with a large comfortable room as we were but "Quality" it is not. I guess its a case of "the lady doth protest too much" and, in parts, this is a very shabby lady. Really, only suitable as a place to rest one's head in the centre of Glasgow and little else.

  • Liked — Our room - large an comfortable
  • Disliked — Eeriness and drity corridore and no hot water
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 50-64
  • Member since June 30, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $96 (year-round)
Do Not go there

Quality Hotel Glasgow

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1 of 5 stars
IrelandElizabeth 1 contribution
Ireland
Jul 23, 2008

We booked this hotel without checking with trip advisor and that was the biggest mistake we made. I always check but it was a late decision. My friend and I decided to go for a shopping weeking end. The Photos on the web site looked great and the location was perfect. However on arrival we nearly fainted it is straight out of a horror movie, dingy and dirty. Torn carpets, worn furniture and a musty smell. We booked in went up to our bed room, we had to walk the three flights with our cases as the lifts were not working.The rooms were just as bad old fashioned and smelly. At that stage we had had enough. We asked for our money back. There was nothing good at all to say about this hotel. Even the price of the room was not cheap.

  • Date of stay July 2008
  • Member since July 23, 2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $96 (year-round)
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Quality Hotel Glasgow Address

99 Gordon St., Glasgow G1 3SF, Scotland