Ok, so we knew it wasn't going to be the Ritz. The price wasn't bad (but not fantastic value either) and the location was great.
However, that seems to be the good points covered. When we checked in we were given a smoking room, despite specifically booking non-smoking. When my husband requested a different room he was told by a stroppy check in clerk that there wasn't a non smoking room available (or inded any rooms left at all...). He was rude enough for my husband to ask to see the supervisor, who surprise, surprise managed to find us a non-smoking room on the 5th floor. Out of the four lifts available, three were out of order and the working one sounded on it's last legs.
The room was ok, but a bit shabby, the bed linen was marked and the bed wasn't made properly. The bathroom was in dire need of an update - very stained and scruffy looking and the shower was pathetic. But the main problem was the heat - despite the heating being turned off and the windows being wide open, the room was stifling and unbearable, despite it being cool outside (Scottish summer time!)
Later, we found ourselves locked out of our room, with the staff unable to give us a new key card. At 2am, the night supivisor had to try a huge bunch of keys to see which would fit, only for the lock to brake with us stuck on the outside! We were told they would brake the door down and then find us a new room, but luckily we finally got the door open, and had a terrible and noisy nights sleep! Never again.....

(1 vote)







