On arrival the door from the station was broken and open, stayed that way. One of the lifts was not working then two the sign on the third always showed the basement but the lift worked. Some staff were helpful [offered me a bar of soap as there was no shower gel left in the hotel] others were far from helpful. The bath was green at the tap from a constant leak that had obviously not been repaired for a long time. The window did not shut properly and the noise from a disco in Hope street was bad. There were chips on the stairs a guest must have left from the previous night. The carpets were threadbare on the stairs with stair rods missing [dangerous]. Have to be honest and say that the staff the food and the service in the dinning room were good. Would not advise anyone goes there until there are repairs to the ceilings, carpets, lifts. It may be better when the fitness area is working, it also was out of order. It would also help if some bulbs were put in the light sockets in the rooms

After reading the article in the daily record I thought it only fair to leave the hotel I have enjoyed on so many ocassions a good review i live in glasgow but use this hotel for girls nights out and for valentines and any other excuse to get away for the night I have stayed in a number of rooms and can honestly say they are all very clean some may not be as modern as others but its somewhere to out your head and as long as I have a clean bed clean room I dont mind I have never seen any mice but more than likely most city centre buildings will have them they just wont see them and as for water problems they do have some but its a very old hotel as you know when you book I think you will always get moaners no matter how good your hotel is the crown plaza is five star the hilton they all get complaints just the same I bet so I would like to say that if our coming to Glasgow you cant get a better place to stay wright bang in the city centre hope the still does well after the rubbish review and I will be back to stay
Tracy x

Our initial thoughts on arriving at this hotel were that it was a bit shabby in the reception area. There was a sign stating that the pool area was closed and one of the lifts was out of order so not the best start!

But it was to get much worse when we were shown our rooms. My room had no curtains or blind in the bathroom and overlooked varios other buildings with windows dircetly opposite, just feet away, so I would have been exposing myself to the whole of Glasgow! The bed covers were also stained and the room smelt of stake ciggarettes. Tea & coffee is provided but there are notices warning not to drink the water!

The second room was even shabbier with wallpaper hanging off and grey stains down the wall and stained blankets at the end of the bed. Hairdryers are provided but they are about as much use as a hand held fan. This room also overlooked the station platform so was also really noisy.

The third room was worse still, it stank and had stains on the bed and televison. The bathroom ceiling and walls were covered in black mould and the toilet was overflowing. This room was so bad that it caused one of the girls to have an asthma attack.

Needless to say we all checked out immediately and were told by a local cabbie that it was often used by prostitutes and the station (which opens directly into the hotel) is very dangerous after dark.

The prices are astronomical given the state of the place do not stay here whatever you do.

I just got back from this hotel yesterday and have stayed there twice before christmas..there is nothing wrong with this hotel, the rooms are spacious and clean, the hotel staff couldnt do more for you and there really friendly. I would reccomend this hotel to anyone. I will definately be coming back!!!