I booked for a week on line as it seemed a good 3 star hotel

when we arrived from Paris at 4 in the dark cold wet afternoon it was dreadful

the reception area was gloomy and my heart sank as we trundled our cases through cold delapidated corrodors

When we got to the room I couldn't believe it

The entire heating for the room and bathroom was a small lukewarm iron central heating radiator under the window

the bathroom had a notice asying the water was unfit to drink

the Tv didnt work with loose wires and the whole room was so depressing and gloomy

I went straight down to ask for another room and was shown a refurbished room which had the radiator switched off and was no better

I was told they are now 2 star and the water problem is due to the age of the pipes

The best thing this hotel did for us was to find a good hotel and get me a booking straight away
and refunded with out problems the moneys I had paid in advance

I felt sorry for the staff who were helpful and understanding who have to work there

I stayed here in May 2007 as part of a tour. to the Highlands. I stayed at the Holiday Inn Riverside for 3 nights before moving to this hotel as part of the tour, thank god it was for 2 nights only -one at the beginning of the trip and one at the end.
Everyone in our group complained and thought it was the worst hotel they every stayed in.

The staff were friendly enough but the hotel sure needed a makeover - even the rooms they said had been renovated were questionable. The food we had was average.

Would not recommend. Holiday Inn was a dream compared to this hotel.

My boyfriend and I stayed at the hotel after a night out in Glasgow. The lobby of the hotel looked welcoming, and I was confident that it would be nice as I looked at the prices for rooms beside the hotel reception (they priced one of their double rooms at 125 pounds). However, when reflecting on our stay, I think these prices were there for a total con! There is no way i would pay 125 pence, never mind 125 pounds for the room we stayed in! The hotel receptionist said he would try and give us a 'nice' room. If THAT room was nice, I dread to think the state of the other rooms!

We stayed on the 5th floor. When travelling through the corridor towards our room, it looked like a brothel. There was damp everywhere, wallpaper was hanging off the walls and upon closer inspection, it looked as if some of the room doors had been previously forced open! It looked like the ideal setting for a horror film. Has anyone seen 'vacancy'?? lol
Our room was across from a particularly bad area, where the wall was mossy green and damp with no wallpaper!

My boyfriend and I felt very unsafe and double locked the door as soon as we got in.

The room looked clean, although there was a piece of food lying from God-knows-when on our floor!
Our bathroom was so manky that we washed in the sink in the morning, Our shower was rusty and our bath had a blue-green stain all the way down it!

We both left to go out, taking all expensive possessions with us, as we didnt feel safe leaving them in the room.

We came back around 3o'clock in the morning, and as I pulled back the sheets, there was MOUSE DROPPINGS everywhere! And I know what mouse droppings look like. I had mice for 2 months in my own house, and it was definitely mouse droppings!!!

We didnt go to sleep at all because the room was just so disgusting and I hate mice! Also, we just felt really unsafe! We actually contemplated paying the 40 pound cab-fare home it was so bad!

I have been to some rubbish hotels in my time! I went to Amsterdam just last year and stayed at a 1 star hotel which was better than this!

I will never stay here ever again. The worst hotel I have ever experienced!!!!

Firstly, the booking reservation was incorrect. I booked a double room, according to the hotel the details you sent them were for a twin room. I was given a twin room on the 5th floor, i called them down to tell them it was a double room i ordered and wished to be moved. I went back down to reception with my reservation voucher, they showed me details that said it was a twin that was booked. They said there was no more doubles left and there was nothing they could do. After talking to them they told me they would give us a family room.

The family room was a good size room, but had the worst bed ever, the bed was lumpy, had holes in the base and was uneven, i.e my legs where higher than my head!

Had "dinner"in the carvey. Yukkk. Only had main as starters looked awful. Main consisted of 2 slices of turkey and broccoli. The rest of the food was inedible. Service not good either, got charged £35 for the above plus bottle of cheap wine.

Will not be booking with hotelsrus nor quality again.