We have stayed at this hotel many times before and have always found the reception staff to be excellent - welcoming, efficient and helpful.
Our rooms this time (201 & 709) were fine but not as good as our other visits. We very much appreciated our upgrade to a king size bed in one room however if we had booked this type of room and paid the price for it we feel we would have been a little disappointed - the sink was cracked , taps wouldn't turn off properly and overall the bathroom was tired looking. We know that there are much nicer rooms in the hotel! Complimentary water is a nice touch thank you.
We had drinks in the bar which was great as always - we don't feel it is overpriced, as mentioned in a few reviews, about right for city centre hotel.
We didn't have breakfast included with the room, however chose to add it - unfortunately we didn't actually get it! There didn't seem to be enough staff on shift to cope with the demand. The queue to be seated was growing, staff were working hard, but no one seemed to be managing the situation. We tried to order from the menu rather than selecting the full buffet, however everyone was so busy they forgot to put the order in! Despite being very apologetic, we felt the situation wasn't going to get any better (we heard a few complaints and staff looked quite stressed) and decided to go elsewhere. We provided feedback at reception who, again, were apologetic and promised to feedback.
I've given a three star rating - we have stayed before and never had any issues - for which 4 and 5 star would have been appropriate but this visit was disappointing so I've averaged it out. The hotel was very busy due to an awards function being held there, so maybe it was just the demand on staff and rooms this weekend.
We'll probably be back as we have had many excellent stays, and it is such a good location for city centre, but may think twice if we have another disappointing time.
- Official Description (provided by the hotel):
- Thistle Glasgow is ideally situated in Glasgow. A short walk away for shopping centres, entertainment,art galleries and museums. Relax in the hotel's Leisure Club, and enjoy a light meal or fine dining in the hotel's Annlann Restuarant. ... more less
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- Also Known As:
- Thistle Glasgow Hotel Glasgow
- Glasgow Thistle Hotel
- Thistle Hotel Glasgow
- Glasgow Hotel Thistle
- Thistle Glasgow Scotland