I am a recent graduate in Hospitality Management and had previously stayed at the hotel with the class in order to assess it. During that
stay, there were numerous points that we highlighted requiring improvement.
Therefore, I did have certain reservations when my friend and I booked in for a last minute weekend in Glasgow. These reservations were totally unfounded as we had an absolutely wonderful time!
First, the complaints from other Tripadvior reviews about parking are false. The hotel gave us a map to the nearest NCP car park which gives Malmaison customers discounted rates. The car park was only a 5
minute walk from the hotel and from the time we checked in (friday night) to departure (sunday afternoon) the total charge was only £6.00 - a bargain for the city centre!!
The room was spotless and all staff were extrememly friendly. We dined the first night in the restaurant and I can thoroughly recommend the "Home Grown and Local" menu, extremely good value using
wonderful local produce. Unfortunately we did have to wait over forty
five minutes for our starters, however the waitress apologised several times and made sure we were alright. Although the wait was annoying, this was counterbalanced by the attention we recieved from the staff. We also recieved free tea/coffee at the end of the meal to
compensate. Other than that, cannot fault the food at all and the cocktails are to die for!!
The second night we decided to dine out and we asked at reception for
help finding a decent Chinese. The girls not only recommeded a fabulous restaurant, they also booked us in and provided a map showing us where to go. We ended up eating one of the best EVER chineses!
As for the rooms, they are very tastefully decorated but they are very stuffy. Our room overlooked the police station and also it got busy with revellers later on. However, what else can you expect from such a central location at the weekend? My recommendation is if you leave the room for dinner, leave the window open and use the fan when you get back in. We found that by closing the window before going to bed and leaving the fan on kept us cool enough.
Overall, I cannot fault the staff at all, who all really made our stay memorable. If you want classy modern accommodation, good food and a central location, this is the place to be! I shall definately be returning and I would also like to visit other hotels in the group.









