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Malmaison Hotel: Traveler Reviews


Malmaison Hotel
278 West George Street, Glasgow G2 4LL, Scotland
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Traveler Reviews

65% Recommend
3.5 of 5 stars 107 reviews
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What a waste of our money!

Malmaison Hotel

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1 of 5 stars
SteffenG 1 contribution
Glasgow, Scotland
May 14, 2007 | Trip type: Couples
1/2 found this review helpful

We went to the Glasgow Malmaison for our first night of our honeymoon before flying off to the Indian Ocean. We both live in Glasgow and were simply looking for some high-class pampering and a romantic dinner. Good points first: Great breakfast. Nice bathroom. Great urban view across Glasgow. Very friendly staff - trying their best. Got a bottle of bubbly for all our troubles. And now to the not so good things. Our receptionist was nice but indifferent. Trainee perhaps? We had to carry our own luagge and got only vague directions to the room. We had technical issues with cold water and the drain in the bathroom, which were eventually fixed by a friendly reception manager. However, even after it was fixed the sink only drained slowly, a typical sign of poor maintenance, as I guess the pipes were full of hair. A bottle of bubbly was offered as compensation, which was great, but it never came. I rung reception and they promised to try again. It was eventually send to the restaurant as we didn't want to sit in the room forever. The restaurant was also unavailable for a while as the kitchen had problems, which I can forgive. However, we eventually were given the menu to chose the courses from. It looked impressive until I asked what was actually included in our Dinner+BB. Now we were given a cut down, cheaper menu and told that our room included £15 each for dinner. Any options such a side chips and coffe were charged extra. For an almost £300-room I thought this was scandalous. When the food came some of it was nice; the risotto just bland and without flavour. Our room had two skylights, but these couldn't be opened. When I asked whether such a fancy hotel had air conditioning I was told that this was actually a very hot day for the end of April and no, they did not have aircon. The windows that opened in the lower part of the room wouldn't really cool the air upstairs where the bed was. Also being a city centre hotel leaving the windows open increased noise levels unbearably, in particular in the morning.

To summarise: Although I can forgive technical hitches, lack of aircon and a porter and the poor DBB menu really upset things. Staff are friendly and try their best, but probably lack training, direction and better procedures that ensure customer satisfation at this level to justify the hotel's price tag. Spend half as much in the Hilton and you get a much nicer service and similar if not better rooms. I can see how American guests might be horrified at the standards here. My experience with hotels in the States has always been outstanding, with far better service for a fraction of the cost. If you have cash to burn and are curious about this try it out. If you are looking for something special and work hard for your money go somewhere else.

  • Liked — chic room
  • Disliked — Very poor value. No aircon.
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay April 2007
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since May 14, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Tourists
  • I selected this hotel as a top choice for Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $260 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Waste of money!

Malmaison Hotel

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3 of 5 stars
sputwesthampstead 13 contributions
London
Apr 19, 2007 | Trip type: Couples
0/1 found this review helpful

I arrived by cab from the airport, thank God for that.........rather than walking up the hill......

Initially I liked the entrance and the restaurant/bar area and my room, however in the evening the place changed into a corporate nighmare............with a lot of drunk people whose company was forking out for the bill.

I was soon out of the door and walked into town which was a bit of a hike.

I agree with one of the other reviewers who said that Malmaison has lost its chic and is looking at the corporate market.

I think it is a lot of money for what it is and will not be staying here again. There are plenty of nice hotels in Glasgow!

  • Liked — Style of the hotel
  • Disliked — Location and noise
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2007
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since April 16, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $260 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Shabby Unchic

Malmaison Hotel

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1 of 5 stars
McG22 3 contributions
Scotland
Apr 11, 2007 | Trip type: Couples
1/1 found this review helpful

I was very disappointed in my recent stay here and am only glad that my husband and I were off out to a concert and dinner! The car park as mentioned previously is a ridiculous distance away ( they really should offer a concierge service to park the car), kind of destroys the ambience of a weekend away when you pull up and one of you has to drive the car to the car park and walk back! But that wasn't really a problem, just thought I'd mention it! The room was shockingly small compared to other Malmaison hotels (namely Belfast). I mean so small that you just had to step out of bed to step into the bathroom (No I'm not exaggerating!). Bar downstairs empty (4PM on a Friday) AND really really dirty, nuts strewn over the floor, dust on bookshelves etc. There was no excuse for this considering the staff/customer ration was around 5:2! I know the Malmaison tries to be sexy by dimming lights etc but PLEASE make sure the place is clean when it's daytime! Breakfast was a comedy! No place settings, wrong order brought, table bedside us not cleared in the 45 minutes we were there and I mean etc etc. This is a very poor hotel and I wouldn't recommend it for quality, service, location or overall atmosphere. Try the George Carlton, free mini bar, excellent service and the location couldn't be more perfect! Sorry Malmaison but you just don't cut it!

  • Liked — Toiletries in Bathroom
  • Disliked — Shoddiness that existed in all areas
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay April 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since December 20, 2005
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
  • I selected this hotel as a top choice for Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $260 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Not As Good As Manchester, But ........

Malmaison Hotel

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4 of 5 stars
JETSETMadchesterUk 18 contributions
MADCHESTER UK
Feb 25, 2007
2/2 found this review helpful

Having stayed at the Mal in Manchester I really expected the same. But Glasgow was lacking the facilities and space of Manchester.
The good points - excellent staff, great food at dinner and breakfast. The average points - rooms a bit boring really, the place was taken over by corporate events. The poor points - position, distance to car park (forget the wheelchair!), lack of facilities.

  • Date of stay December 2006
  • Member since February 25, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $260 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Amazing.

Malmaison Hotel

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5 of 5 stars
karenmca 1 contribution
glasgow
Jan 7, 2007 | Trip type: Couples
1/1 found this review helpful

Me and my boyfriend stayed here for his 21st birthday, so we went all out and booked the "Big Yin" suite for £295.

The suite was beautiful, and had air conditioning throughout.

The bedroom consisted of a large four-poster bad, with a plasma screen and DVD player, along with coffee and tea making facilities.

And the living area, there was a beautiful, comfy corner sofa, and behind this, a roll top bath laid out on a bed of pebbles, with generously sized toiletries available for use. In this area, there was another plasma screen, a dvd/cd player, surround sound and a docking station if you have an Ipod.

The bathroom was also amazing, with double sinks, a double power shower, and another helping of toiletries.

We also received complementary champagne and full use of the hotel's DVD selection.

Room service and mini bar prices are fairly expensive, although that is to be expected I guess.

The only downside I will say is that I put the £50 deposit to be paid on check-in through my card and I was told the money would go back on the card on check-out. The money did not go back on until a week later after a few phonecalls to chase it up. My advice would be to pay this in cash and save the hassle.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay December 2006
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since September 06, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $260 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Malmaison Hotel Also Known As

Address: 278 West George Street, Glasgow G2 4LL, Scotland