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Malmaison Hotel: Traveler Reviews


Malmaison Hotel
278 West George Street, Glasgow G2 4LL, Scotland
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Traveler Reviews

65% Recommend
3.5 of 5 stars 108 reviews
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Will never return!

Malmaison Hotel

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2 of 5 stars
astep70uk 4 contributions
Bishop Auckland, UK
Sep 5, 2006 | Trip type: Friends getaway
1/2 found this review helpful

We booked this hotel back in November 2005 for a Robbie Williams gig. The only rooms available were suites, so we chose the duplex suite at £225 per night (eek!!). This price doesn't include breakfast, which was £10 for a continental breakfast.
As our train was arriving at 12.30 we were told our room would probably be ready by 1pm. However after the 20 min walk from the station, our room wasn't ready until 3pm, so we dumped our bags and walked back into the city centre.
Our room was really modern with 2 suede couches, marble tops in the bathroom, wool cushions etc and the bed was an oversize king bed in a seperate bedroom upstairs.
The hotel itself seemed really dark and claustrophobic. We never ate in the restaurant so cannot comment on the food.
We returned to our room at 12.30am after the gig, very hungry, looking forward to some room service which is supposed to be served from 11am until 6am. After phoning to order a 'Mal burger', I was told the kitchen had closed at 11pm and a limited menu was available (but they weren't sure what!). After a few minutes they phoned back and offered me a ham and mustard sandwich, or a beef and horseradish sandwich.
So, after ordering a sandwich, it arrived 45 minutes later at 1.15am.
The next problem was sleeping. The rooms were VERY hot with no air conditioning and on a busy road, so we couldn't leave the windows open. Our room was also extremely noisy from what sounded like a central heating system, so in all I think we had about 3 hours sleep.
One night was enough in this hotel, and after being recommended the Malmaison chain by friends, I won't be rushing to return!

  • Liked — Clean, luxurious rooms
  • Disliked — Noisy location, very hot rooms, internal room noise, poor room service
  • Tips/Secrets: — Ask for a room off the main road and order room service well in advance
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2006
  • Visit was for Hobbies / interest / culture
  • Traveled with Friends
  • Age group 35-49
  • Member since September 05, 2006
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Great food / Wine, Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $252 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Dark warm rooms, noisy road, don't stay here.

Malmaison Hotel

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1 of 5 stars
Ibbie 3 contributions
Dublin
Aug 29, 2006 | Trip type: Couples
1/2 found this review helpful

My husband and I stayed in the Malmaison Glasgow for one night. It was meant to be three but we shortened it to one because one was enough.

On the day we arrived, when we were brought up to our room, we noticed it was small but it was clean and very modern looking. We did notice that there was no hotel book to give you the ins and outs of the hotel and also that the only breakfast you can order to the room was continental but this didn't concern us at the time. We were in a hurry to meet family so we went to the bar to grab a quick sandwich and head off. The sandwich selection was wasn't verey good and in the end, I had to ask for a plain chicken sandwich (which came on toasted bread, which was slightly burnt). My husband had to wait a little (sorry, a lot) longer for his as there was a mix up with the kitchen but the staff were very apologetic and he did get his drink on the house, which was nice.

On returning that evening, we noticed the room was very warm and the windows didn't open fully (they seem to be restricted to how far they can be opened). There is no air conditioning in the rooms. In the end, because our room was on a busy junction and due to the noise of the traffic, we had to close the windows. Closing the windows made no difference to the noise, which kept us awake and only made the room warmer. (If you're claustrophobic or asthmatic, definitely don't stay in this hotel). Also, there is some internal mechanical noise vibrating through the hotel (which sounds like the noise of an air conditioning unit but isn't) and it vibrates loudly through the building the entire time (very noticeable in your room at night this noise). This also kept us awake. The doors to the rooms tend to slam behind you when you go in and out so this can really lift you out of it with the fright at night.

The next morning, after no sleep due to all of this noise, my husband phoned reception and asked could we change our room and said we'd pay the extra for an upgrade. Reception were very apologetic and said they would change our room for us while we were out for the day. We went out and about Glasgow for a couple of hours and on our return, (around 1ish) our new room wasn't ready, which we accepted and just headed to the bar to wait. It was nearly 2 o'clock by the time we got our new room (positioned beside the service elevator) which was smaller, much, much warmer, the vibrating noise was much more noticeable in this room and again we couldn't open the windows due to fact they are restricted to how far they open. This room was also situated on a side of the hotel that is on a busy noisy road. In the end, in the sweltering heat of the room, we gave up and just rang around a few hotels to find somewhere else to stay and we moved hotels. The front office manager did try to convince us to stay and showed us another room at the back of the hotel which was much quieter and was also the side of the hotel that hadn't any mechanical noise running through it. Question - Why weren't we given this room in the first place? I was too tired at this stage to care. It was now 3pm in the afternoon on my 2nd day in Glasgow and half of it had been wasted on hotels. The front office manager did ask us to come back to their hotel again and they'd look after us. All in all though, very disappointing.

  • Liked — The Location
  • Disliked — The noise
  • Tips/Secrets: — Insist on a quiet room at the back of the hotel if you value any sleep at all!
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay August 2006
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 22, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $252 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Amazing experience. WE TREATED OURSELVES!!!

Malmaison Hotel

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5 of 5 stars
kyrikos 36 contributions
Midlands, U.K.
Aug 29, 2006
2/3 found this review helpful

It was an unforgettable experience staying at this beautiful hotel.
Having stayed the night before at Edinburgh Malmaison, I have to say this is a beautiful hotel,comparing to the latter.
Hotel location is excellent, very central, yet quiet and elegant. Building is stunning. The old Orthodox church is beautiful. There is parking next by the park but I suggest you used the NCP which is much cheaper.
The inscriprtion reads "Christ head of the church" in Greek.
The atmosphere is amazing. Real mal life. Room was at 75 pounds, but they were obviously not very busy and we were upgraded to a suite at the 5th floor for an extra 30 pounds.
Room was stunning. Duplex, two LcD screens, lovely Mal dressing gownes, beautiful bed at the top of the stairs. My only disappointment was the size of the bathroom. for a suite it was a very small bathroom.
Service was excellent. Receptionist was very polite and people at the bar were very helpful. their breakfast was also fantastic.
Definetely looking forward to going back.

  • Date of stay August 2006
  • Member since March 31, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $252 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Extremely disappointed with this hotel

Malmaison Hotel

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3 of 5 stars
munnia 26 contributions
London, UK
Aug 22, 2006 | Trip type: Couples
2/3 found this review helpful

My husband and I were looking forward to a luxurious stay at this contemporary hotel after a week travelling around Scotland. We were initially given a room in the old building but asked for another room because the sash windows were broken and couldn't be opened. The second room, in the new building, had new windows which could easily be opened but unfortunately overlooked a busy street so had to be closed at night and although double-glazed, were not sealed properly so that it was very noisy. The rooms were uncomfortably hot as there was no air-conditioning. This was mentioned in a previous review which we had disregarded as, after all, this is Glasgow and we did not expect it to be hot at night.

The room and bathroom were nicely decorated but very small and without anything extra, e.g. robes, biscuits with the tea tray etc. Also, the bed was accessorised with wool cushions and a blanket which were musty and aggravated my asthma.

Having stayed in a fantastic hotel in Inverness (the Rocpool Reserve) and having had great expectations of the Malmaison chain, I was very disappointed and won't stay in one of their hotels again.

  • Liked — The dvd in the room
  • Disliked — The small, noisy and uncomfortably hot bedrooms
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay August 2006
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since April 17, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d187752?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $252 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Loving it, loving it, loving it...

Malmaison Hotel

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5 of 5 stars
A TripAdvisor Member
Jun 23, 2006
4/6 found this review helpful

We stayed here for our anniversary and I can't enthuse about the place enough. My husband had arranged for champagne and flowers which were both there as requested on arrival. The flowers were beautiful and the champagne superb!

Great food, great staff and good accommodation. Will definitely use again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay March 2006
  • Member since September 02, 2005
  • I recommend this hotel for Young singles, An amazing honeymoon
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d187752?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $252 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Malmaison Hotel Also Known As

Address: 278 West George Street, Glasgow G2 4LL, Scotland