We will never return to this hotel. It was really quite bad.

Granted we had just spent two glorious days at Gleneagles Hotel before we arrived, but the staff, the room, the food, the service were all steadfastly poor and there is no excuse considering the cost of this hotel.

first, car parking at this hotel is a nightmare - there isn't any. You are expected to drive off and find a space for yourself in the local streets(i wish you good luck).

second, they upgraded us (and charged us) for the privilege without us asking for an upgrade!!!. I only found out they were charging us twice the amount we were expecting to pay because we were asked to pay half of the room cost for the weekend upfront plus £70 extras - apparently all Malmaison hotels ask for payment on arrival?? We found this strange and quite rude.

The room was so dark it could have been a photography Lab. The decor is modern but boring and the only good thing about it was the two flat screen TV's. The bathroom works well but is very small.


The room service is terrible - i had to order a pizza from a local takeaway the reception recommended because after 12pm (and this was 12pm) i was informed that they only do three sorts of sandwiches. The takeaway they recommended was possibily the worst local pizza place in glasgow!

When we complained the manager was good. In fact he is probably the best thing about this hotel. We were charged the upgraded price for one night and then our previously agreed price for the second night which seemed fair enough.

Not impressed at all and will defo not return to this hotel.

Stayed here during a stag do and all in all it was very well presented but there were some nigles that put us off. One of the rooms was SO hot that the two lads sharing ended up in the foyer/bar most of the night. They did get a discount but it wasn't really enough. The food is on the whole average - there are many great restaurants in Glasgow now so only eat here if you're too tired to venture out.

I had been expecting a good standard of accommodation given the pricing of this hotel, however the room given was pretty shabby and in dire need of a refit - chipped paintwork, stains on the carpet, bathroom decor had seen better days. Really disappointing. On the upside the breakfasts were excellent and the bar were nicely designed. Malmaison seem to be resting on their brand name rather than delivering on their promise with this hotel.

If you are visiting Glasgow and have business in the west-central district (full of office buildings), this is the place to stay. It is a contempory, luxury boutique hotel similar in price and style to a Park Hyatt. About three blocks away is a Holiday Inn. Let the sales staff stay there. The CEO and sales manager stays here to impress and get some privacy.
The second floor room I had wasn't huge, but wasn't small either. Nice for one or two adults.
The bath was a bit small. Little counter space. Nice scented toiletries and a large showerhead (see my photo).

Right now, forget the hotel restuarant. The menu needs work. I had great dinners at Ragano's and Ho Wong (Chinese). Both long established restaurants several blocks away. A short cab ride or a bit of a walk.

I would recommend this hotel for it's weekend rate. Good style for honeymooners. It deserves it's top ranking.