A number of years ago, my wife and I came to the conclusion that given the few number of nights we stay in hotels, we may as well pamper ourselves in outstanding hotels. This hotel handily lived up to that standard of excellence. From the moment we checked in, the service was amazing. All the staff we came across welcomed us from their hearts. We have stayed in many wonderful hotels in the last few years and I must say this may be the best of the best for service. The rooms were gorgeous and spacious and the decorating fit for revovated Victorian homes. The bed was very comfortable. Our bathroom was massive and beautiful. We very much appreciated the welcome Single Malt as well as the daily biscuits. We'd be back in a heartbeat.

The only challenge was the hotel doesn't have air conditioning so when it got a bit hot, one had to open windows. Those windows faced one of Glasgow's busiest roads...so we had to choose between a room that was a bit too warm vs traffic noise.

Stayed here for one night in a superior room, which was very spacious and well-decorated. The bed was very comfortable, the bathroom (down a little corridor) had a roll-top bath and a double shower with lots of nice toiletries. There were all the usual amenities to be expected in a hotel of this calibre, flat-screen TV, CD and DVD player (DVDs were available to borrow from reception), bathrobes, kettle and a selction of drinks. In answer to a previous reviewer's problem, I simply moved the kettle out of the cupboard to make tea, it wasn't a problem at all. There was a turn-down service, when we received some biscuits, which was a nice surprise. Staff were also friendly and helpful
All in all, I find it difficult to fault this hotel. It is a lovely, luxurious place to stay, and I would recommend it to anyone.

If you are aged about twenty-seven, or American perhaps, or on honeymoon, or like boutique hotels and a load of pretentious nonsense you'll just love this place. Why I hated it was not finding a plug for the kettle which was hidden away in the wardrobe, and not wanting to find 6 great fancy cushions on my bed on top of the great heavy bedspread -- which now seems to be obligatory in fancy hotels; what are we meant to do with such things when we go to bed? I always dump mine on a chair, but what a hassle. Here there wasn't even enough room for all the dumping that had to be done. But that's just the bed.

If you think it's dead romantic to have a Victorian bathtub in your room you'll love this place. I prefer mine in the bathroom. The little golf putting set in my room might have come in dead useful for smashing in the heads of the noisy guests who didn't shut up from 1.00 - 4.00 am, so excited were they about their wedding, no doubt. When I phoned down to reception I got no reply: NOT what I call the 5-star experience. Can you imagine that in, say, a Four Seasons? I got to sleep late anyway because of the noise from the patio bar or whatever it was below.

Breakfast, when we finally found it in the unmarked warren (you are meant to think you are a guest in an Edwardian country house) was accompanied by someone like Cleo Lane. I just HATE loud jazz in the mornings. Can't they ever imagine inside the heads of their actual guests?

One of the most stupid things about this hotel is the keys which are old-fashioned, to be fitted into old-fashioned keyholes under the low door handles. I appreciate that this is probably due to them not wanting to ruin the listed building, but it makes for a lot of frustration and bums in the air while you try to get your door open or locked. Hey, how long have you got to read this review? The "Please Do Not Disturb"/"Please Clean My Room" signs say "Don't Come In" (which I think is very rude) and "Do Come In". As they are both green and printed in some trendy pale small print, it's very easy to get them mixed up. Be warned.

Oh well, if you are Donald Trump or someone and adore wine and are dead impressed by interior decor, etc., you will like it.

The one and only thing I loved was the original stained glass. I would never stay there again. I now know that I hate all Malmaisons and Hotel du Vins, and, luckily, I have now found the perfect place to stay in Glasgow, but I'm not telling you where it is or it will be all booked up next time I visit.

This hotel was a delight throughout. We stayed here for four nights' midweek, on a trip to enjoy the city's galleries and museums. After a long and tiring train journey we were greeted by an offer of an upgrade and a 'dram' whilst we waited a few minutes for our room.

The hotel has grown out of a short terrace of large Victorian family houses that have gradually been internally connected to make the present beautifully decorated and well laid out hotel. Our room was large, comfortably furnished, with a large bathroom in luxurious 'modern victorian' style. The room was at the top of the part of the hotel that had been the residence of Sir William Burrell (of the Burrell Collection fame). The hotel has recently reinstalled the striking stained glass window originally commissioned by him for the main staircase on the way to our room.

We had specified a rear room as one of us had stayed in the hotel before and been woken by emergency vehicle sirens from the Great Western Road at the front. This time we were on the top floor at the rear with a view over a quiet part of the city.

The next day, the breakfast was as excellent and pleasantly served as you would expect. We did not have a car but the buses to the city centre from outside are very frequent indeed. And it was easy to get a taxi back.

The hotel is also within walking distance, through pleasant streets, of the university and Kelvinside galleries.

We dined two nights in the hotel. It was a good menu with some unusual taste combinations that worked. One night we were rather let down by a seemingly untrained member of staff introduced to us as the sommelier. But on the second night, the sommelier on duty was a very helpful and professional Canadian with an excellent knowledge of the wines he was serving and what would fit the tastes we wanted.

A place thoroughly worth a stay.