We stayed here in March of this year and had the most fantastic time.

The staff were all most welcoming, especially the doorman who was always very jolly!

Our room was fantastic. One of the best we have ever stayed in. Having two bathrooms, a sauna and gym equipment!

The restaurant and bar were also very good.

We cant wait to go back!

We stayed one night in June. Very attentive service from the time we got out of the car until we left the next day. A dram of whisky at check in was a great touch. Loved the wine-themed rooms. Our room was on the smaller side, but had wonderfully luxurious bedding, and an amazing bathroom. We enjoyed the Cigar gazebo that was set up outside for smoking guests. This is a beautiful hotel and one I would definitely recommend.

'Stunning' it a word. It's expensive (but then again we did have a suite complete with downstairs bathroom and conservatory and small patio). Huge ceilinged bedroom, very comfortable bed, two TVs, CD/DVD player ... bliss.

The staff could not have been nicer or more helpful.

You can park directly outside.

And the restaurant was superb. Why this place does not have a Michelin star I don't know. I have eaten at some of the world's best restaurants (June saw me at L'Atelier de Joel Robuchon in London, Number One at the Balmoral in Edinburgh and Restaurant Daniel in New York) and the beetroot and crab cannelloni was one of the best things I've tasted in a while. Very sensible wine list. And I nearly forgot the cocktails beforehand ... best Old Fashioned ever!

The hotel is a 10 - 15 minute walk to the centre of things but quite easy to do.

I booked the hotel for my husbands birthday as a surprise requesting firstly that they send a letter for me to present to him on his birthday the letter never arrived although on checking with the hotel they assured me they had sent it! When we arrived at the hotel we were told we were upgraded from a standard room to their next upgraded room. I was very disappointed with the size of the room but however we settled in not wanting to spoil our day. We were told by the hotel that they would organise a glass of champers on our return from a shopping trip it never materialised. The restaurant in the hotel was lovely and the service and food very good. However on retiring to our room it was equivalent to sleeping in a hot house both my husband and I had trouble sleeping and I eventually went downstairs to the reception at 2.30am to be told that it was a very hot day and would I like another fan in the room. I was also charged for a cup of tea I ordered from reception to try and help me sleep. I was disappointed overall and expected more from a 5 star hotel I did speak to the manageress in the morning who assured me she would check things out however I received a letter a couple of days later again saying that it was a hot day in Glasgow. I will not be visiting this hotel again please head to Gleneagles or The Old Course if you are looking for customer service in a real five star hotel.