This could so easily have been a 5-star review.
This actually is an excellent hotel. Lovely. Beautiful old style luxury. Brilliant staff who couldn't do enough for you and were always ever so friendly and willing. In fact ,we had a lovely one-night quick stay and enjoyed the ambience of this beautiful building.
We had guests visiting and the hotel kindly offered us the delightful mews garden behind the reception which has what they call a bothy - a sort of small building mainly used these days by smokers. There, they served us delicious food and drink of the very best standard including a quirky Hagen Dasz ice cream dessert that came still in its own carton. The warm sun shone and we were very content.
Over the years we have stayed in virtually all the top hotels in Glasgow but this was our first time here. We will return.
Our grumbles, if you want to call them that, were all about the room. Some will think them petty and I wondered whether to even point them out. It was a large seemingly well appointed room and - as we had asked for - was overlooking the gardens at the front. Large windows, great views. The bed linen was luxurious and silky to the touch and the bed was a good size and firm. The minibar was well stocked and as previous reviewers have mentioned we noticed two complimentary bottles of mineral water. However, despite the above, I have a suspicion that because we had managed to do a late very cheap deal on the internet, we rather pulled the short straw when it came to rooms.
We looked through a couple of open doors as we passed them and other similarly priced rooms seemed to have been renovated to a far higher standard. The hotel was quite empty, so maybe a good move - as it was our first visit - might have been the quite common offer of a complimentary upgrade which would have cost them nothing and probably assured them of our custom at an actually higher price level next time.
We were given room 25, Verve Clicquot. On the top floor. It was dark and the lighting was inadequate. The lovely porter who took us to the room immediately apologised for the television not pulling out from the housing as it was supposed to do. This may again sound picky but it meant that it was almost impossible to view comfortably without sitting down on the floor right in front and certainly couldn't be viewed from the bed. Also the number of channels was limited - as someone pointed out above - why are we always denied Freeview channels when staying in good hotels? We rarely bother with tv when we are away but it happened, that we had had a very tiring day and were working early in the morning, so just stayed in our room and rested.
The other problem, was the lack of a freestanding shower. The hand held is not good enough these days for a five star hotel though my wife who loves her bath said that was one of the best she had experienced in a hotel.
One further suggestion is that they seem to serve a really nice tea on Sundays which we were tempted by but had already eaten too much out in the garden. As with the otherwise delicious breakfast, jam and marmalade is served in little glass catering portions. It would have been a nice touch considering the price and the reputation of the hotel if jams could have been served in a small dish, as in many high class hotels and tea rooms. A personal little grump I have, maybe because I am old enough to remember how it used to be in the good old days.
If you are thinking of Hotel du Vin for your stay in Glasgow then don't be put off by my niggles above. They are very much on the margin and as long as you don't get the same room as us, I am sure that you will have a wonderful time at this lovely hotel that covers a whole block of houses and is so well positioned for the delights of the West End.









