Standard of service not what would be expected at a hotel of this price. No help with luggage at either check in or check out, absurd internet arrangement - re-registration every 30 minutes, unresponsive staff at reception, unacceptable noise (duff, duff, duff from “ballroom” below). One of our party of four was ill and we rang from Loch Lomand to ask reception to make an appointment with doctor as indicated in their services. Very reluctant to do so, and after two more calls from the road, told to deal with the NHS ourselves. No indication that we would not be able to bring car to hotel entrance - the only direction we were given was from a stranger who was also parking in the station carpark. This was an overnight stay en route from the western isles to France on the recommendation of friends who had stayed there 30 years ago - one of them was the person who needed a doctor on a Friday afternoon/evening, before flying on. On a personal level the staff were fine, but no one seemed to have experience of professional standards of other international hotel - or of country hotels in Scotland for that matter. Could not recommend.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your recent review. The Grand Central Hotel appreciated all feedback, as it is only through these channels that we can strive to improve our service.
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It was disappointing that our team did not appear helpful, upon your request to make an appointment with a Doctor. The NHS charge £150.00 for the callout of a Physician to the hotel and will frequently wish to speak with any guest who wishes to arrange this service. Please accept our sincerest apologies if this was not made readily available to you.
The hotel is currently changing the WIFI provision throughout the premises, as we have received a number of comments regarding this matter. We are deeply sorry that you found our current system inconvenient.
We would relish the opportunity to welcome you back and restore your faith in the hotel.
If you are ever returning to Glasgow, please do call our in-house Reservations Team on 0141 240 3733 for our best available rates.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.