The location could not be more perfect as it just in the middle of the station building, old lovely building full of history. On our arrival we were informed the additional price of the breakfast even though it was included on our booking.com reservation. I was asked to search for the confirmation email as I did not have it but after asking cannot they see it after a while they said it’s all there and good..not the most pleasant start but those things happen..
The room was very large, very high ceiling and it was very clean and nicely decorated, I liked the colour scheme a lot. Usually I am not too fussy about tiny details as the room was clean and neat but this time it seemed few things kept popping up one after another. I happened to look outside from the closed curtains and the windows were really dirty, not something you'd except in a 4 star hotel. Also there were some really practical things going wrong, the extendable shaving mirror would have become a real use but it was situated so that there were no light over it..a and the same on the dressing table, and I mean it was really lacking the lighting.
And no mini bar!! I was soooo planning to have a bottle of bubbly there as we had a special occasion :(
And then something I have never done before -- we had to queue to the breakfast, and on both days! We stayed Fri-Sun and on Sat we heard some guests talking that its like that during the weekdays too, how do you have a quick breakfast here if you are in hurry to a business meeting? We awaited roughly 10-15mins, in a queue with other guests and the queue curled up the stairs.
The breakfast was good, nothing special, but ok quality traditional English/Scottish with cereal etc. but no fresh fruit really. On Sunday most of the things had run out and the staff was trying (was pretty hectic) to refill as fast as they could. There seemed to be no one to look after the presentation of the food, if there was any mess i.e. some cereal was spilled from its storage bowl and the whole pile was there on the table but there was no one to look after, it was just left.
When we checked out we were asked to pay for our breakfast and as it was on our booking.com we had to go through the same explanations as when we arrived. The receptionist also asked if we liked our stay, and when we mentioned about the breakfast queues, she just briefly answered that ‘we don’t deal with the breakfast here’. Hmm.. she could have said thank you for the feedback ..?!
I would not choose Grand Central Hotel again, instead I would try one of the boutique hotels
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- Also Known As:
- Grand Central Hotel Glasgow, Scotland