Spent 3 nights there at the end of October in a small group, taking two rooms. I had never heard of Citizen M before this stay and the photos on the website (showing how small the rooms are) almost put me off. I’m glad they didn’t! We had a brilliant stay. The rooms are small – really small – but the Citizen M concept makes this almost part of the experience.
I was expecting a sort of Japanese capsule hotel - all about packing the maximum number of rooms into the building. However, while they certainly have squeezed the rooms in, the quality and interior are not at all budget airline. Having since read up on the concept, I have to say I get it. The absence of a front desk, porter and bloke outside in a silly outfit is really appealing. In their place you get great service without anyone holding their hand out for a tip! When I say great service, I mean absolutely unbelievably great service. The service from the staff I met – all of them – was the best I have every come across anywhere in any environment. I have no idea how Citizen M has managed to find and recruit such incredibly friendly and welcoming people, but they must be doing something right as every person I met over the 4 days was exceptionally brilliant.
Should you stay there? If you need a normal size room and can’t entertain the idea of a quirky small room then probably no. If you are prepared to give something different a go, and are open to a new hotel concept then I say go for it!
For me, I will definitely go back next time I am in Glasgow and I hope I meet the same brilliant people working there.
- Official Description (provided by the hotel):
- In Glasgow, Scotland’s city centre and Theatre District, citizenM Glasgow hotel offers affordable luxury by providing modern accommodations, free wi-fi, free movies on demand, and 24/7 on-site dining. ... more less
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- Also Known As:
- Citizenm Glasgow Hotel Glasgow
- CitizenM Glasgow Scotland