My girlfriend and I visited CUP for the first time not really knowing what to expect.
A reservation had been made, but there was no actual table reserved (fortunately there was one free).
We ordered the 3-tier Afternoon tea with 2 hot chocolates.
The food was lovely, but it turned out at the end that only one of the hot chocolates ordered was included in the cost as the other was a "specialty". We hadn't been told this, and were not offered the other hot chocolate.
Despite this, the overall atmosphere is pleasant.
At £40 (including tip) for two people, this is somewhere I will return to, but not too soon.
I'm giving this cafe 4/5, as giving it any less would be a dis-service to the food.
If you own or manage Cup Tea Room - West End, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.