On arrival at the function suit for my daughter's 21st party i walked in to three members of staff eating their dinner on the buffet table we were to use we were 10 mintues early, The next thing I was aproched by an aggressive middle age small blonde female who stated she had removed party poppers that she had watched me place in the afternoon as they were not allowed though at no time were we told this and argued that they never allow them which maybe is a rule now but i have been to functions there before and they did have them out on tables. She then proceded to stand leaning on the bar with arms folded glaring at everyone, as the night progressed she was happy enough to serve every young guest drink and take there money and watch them partying and let them get more and more drunker. On two ocasions i personaly had to tell guests off and they calmed down watched on by the bar staff who was still serving them DRINKand taking their money. At the end of the night as we were trying to gather everything together i was confronted once again by this female mouthing of about the state one table of young ones had made on the floor and how she would be there till 3am cleaning it up most exagirated as it was one table that had knocked crisps over the floor. She then went on to rip in to me how thats why they dont allow crisps to be brought in yet they sell them behind the bar and not at any time did she say anything while we were putting them out. She then went on to aggresively say we should not have been in till 7.30pm but at the time when walked in 10 minutes early not one word was said,when i argued the point she stated that what a mess they had made and she had to clean it up, which she is employed to do,after which she had stood at the bar all night facing this table watching what they were doing and not at any time did she say a word to them or my daughter or her father, but waited till they had left had had a go at me aggresively and obnoxiously. As i was a guest at the party and had not booked it or paid for it i am totaly disgusted to have been treated in such a manor and shouted at and when i said i would be putting a complaint in about her she turned round and blatantly lied about her name saying it was thomson knowing fine well thats the owners name and not her's to my back as i was pushing my 2yr old grandaughter out in her buggy. The buffet they served was disgusting three kinds of sandwiches sausage rolls and cold mini pizza bites and a glass of rosie sparkling wine not the bubbly they advertise a total rip off at the price they charge.This was removed after an hour without asking us and trays that were not touched was not even offered to be given to take home if wanted, maybe the staff were hungry . I have never been so disgusted at the way i have been treated by a small middle age blonde female bar staff who has a big chip on her shoulder and clearly should not be working with members of the general public where she is happy to supply them with drink no matter how much they have drank and take their money off them then has a go in a manor that i would never speak to or treat clients and i say hand on heart that my employes would hall me over the coals if i did but then again i have manners.
So if you want a low class fuction for yourselfs and have a bar staff who treats you like something she stepped in by all means book this hotel, but if you have any sense you will give it a wide berth and inform all friends family and work collegues to do the same and book some where that you will be treated with respect and curtesy as i will certainly be informing as many people as i can friends and at work
- Also Known As:
- Crookston Hotel Glasgow, Scotland