I was booked to stay at the Lorne in September 2012. Like many reviewers, I arrived to find that the hotel had no record of my booking or that of my colleague even though it was a business trip reserved by credit card. My suspicions that this was not a lone mistake was confirmed by the fact that a large number of other people in reception were also without rooms. As some other colleagues were booked in the following evening, I checked that they were booked. It was confirmed that their booking had been received (which was odd as they were all make at the same time and reserved together). However, by the following evening, their booking had disappeared too. After much negotiation, the hotel did help us to find alternative accommodation as we were not local to Glasgow. it was very frightening to be effectively on the streets looking for a hotel in an unfamiliar city. From the reviews, it does sound as if most rooms are nice if you are lucky enough for the hotel to actually book you one. My own experience was something of a nightmare. Don't stay here if you want to be sure of a hotel with a booking system that works.
- Official Description (provided by the hotel):
- The Lorne Hotel is a 3 star hotel which prides itself on offering 4 star service where you will enjoy your experiance by leaving feeling that you had received4 star service from food, cocktails and customer service ... more less
- Reservation Options:
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- Also Known As:
- Lorne Hotel Glasgow, Scotland