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“Not up to expectations!” 2 of 5 stars
Review of Grill Room at The Square

Grill Room at The Square
23-29 Royal Exchange Square, Glasgow G1 3AJ, Scotland (City Centre)
+44 (0)141 225 5610
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Ranked #335 of 1,873 Restaurants in Glasgow
Price range: $0 - $92
Cuisines: Seafood, Steakhouse, Scottish
More restaurant details
Restaurant details
Good for: Doing business, Entertaining clients
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night
Dining style: Casual Elegant
Neighborhood: City Centre
Transit: Royal Exchange Square is located a mere 5 minutes walk from Glasgow Central and Queen Street train stations. The area surrounding is also well serviced by taxis and is approximately 10 miles from Glasgow Airport.
Description: The Grill Room is part of the spectacular 29 Members Club that overlooks the Royal Exchange Square in Glasgow. The restaurant is sophisticated without being overbearing, decorated with dark wooden floors, sumptuous drapes and elegant seating. The menu is equally lavish, arranged by award-winning chefs, and can typically include dishes such as the native Cullen Skink, chickrn stuffed with spiced prawns and grilled wild sea trout. Desserts are equally stylish and can include Eton Mess and chocolate tart with orange sorbet. Three courses, excluding wine, cost around £30 per person; luxurious dining at affordable prices.
Stepps
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Not up to expectations!”
2 of 5 stars Reviewed February 3, 2013 via mobile

The service was good and the food was ok! We thought it would be of a much higher standard. The onion rings were frozen and not home made, the chunky chips were flavoured with stale fat and one out of 4 steaks ordered was not cooked to order! The side salad was drenched (and had been for sometime) in a strong dressing! I prefer to have the option of adding dressing if I want it! The homemade bread sliced at the table was lovely and the offer of more welcome. All would have been bearable if when we voiced our concerns they had been dealt with appropriately! Why do restaurants ask if you enjoyed your meal if they are not prepared to deal with less than positive responses. We spoke to 3 different members of staff regarding our concerns and £265 later we were not compensated in anyway! To top it all after 1 hour and 45 minutes at the table while finishing off our coffees we were asked to vacate the table. I told the waiter that we had not been informed that we would have to vacate the table by a certain time!.... He didn't care and informed us that it was common practice to have a table for 2 hours! I replied by telling him we were not psychic and we would leave when we had finished our coffee (2 mouthfuls later!!!) he then asked if he could get the bill that we had already ready paid.....how unprofessional. In my opinion The Grill Room is pretending to be something it's not! The single female toilet was dirty and inadequate for the size of premises. I would not be happy if I was a member of this private club as I would expect a much higher standard! I will not return, my 3 friends will not return and none of us shall recommend The Grill Room!

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419 reviews from our community

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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Russian first
  • Any
English first
Glasgow, United Kingdom
Senior Contributor
21 reviews 21 reviews
16 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Great value & excellent service”
4 of 5 stars Reviewed January 31, 2013

We booked the restaurant on the special offer of 29 pound for two with a bottle of wine, the menu was varied & the food, presentation & service was first class, I wouldn't expect anything different under the direction of David Freil the executive chef. Wonderful venue & great location would recommend a visit.

  • Visited January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Senior Contributor
24 reviews 24 reviews
17 restaurant reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Carnivores delight”
3 of 5 stars Reviewed January 28, 2013

Pre-theatre great value nice atmosphere can be a wee bit pretentious though, prices for some beef dishes a bit hard to swallow personally couldn't care if the cow had 30 vestal virgins caring for it and had a penthouse overlooking the Clyde.

Visited January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
scotland
Top Contributor
81 reviews 81 reviews
47 restaurant reviews
Reviews in 30 cities Reviews in 30 cities
73 helpful votes 73 helpful votes
“Another fantastic meal at the grill room”
5 of 5 stars Reviewed January 27, 2013

Fab deal at the grill room 2 courses for 2 with wine for £29. Cheap deal hasn't compromised on quality, quantity, or service. All in our company said. Best steaks ever not to mention the delicious onion rings. Ask for a booth overlooking the square when booking for lovely views. Looking forward to my next visit!

  • Visited January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Better than average”
4 of 5 stars Reviewed January 27, 2013

We took advantage of the 2 for £29 and were very pleased with both the service and the food. The staff were very friendly and attentive. Definitely value for money and will return for the A La Carte in the very near future.

  • Visited January 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 4 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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