The service was good and the food was ok! We thought it would be of a much higher standard. The onion rings were frozen and not home made, the chunky chips were flavoured with stale fat and one out of 4 steaks ordered was not cooked to order! The side salad was drenched (and had been for sometime) in a strong dressing! I prefer to have the option of adding dressing if I want it! The homemade bread sliced at the table was lovely and the offer of more welcome. All would have been bearable if when we voiced our concerns they had been dealt with appropriately! Why do restaurants ask if you enjoyed your meal if they are not prepared to deal with less than positive responses. We spoke to 3 different members of staff regarding our concerns and £265 later we were not compensated in anyway! To top it all after 1 hour and 45 minutes at the table while finishing off our coffees we were asked to vacate the table. I told the waiter that we had not been informed that we would have to vacate the table by a certain time!.... He didn't care and informed us that it was common practice to have a table for 2 hours! I replied by telling him we were not psychic and we would leave when we had finished our coffee (2 mouthfuls later!!!) he then asked if he could get the bill that we had already ready paid.....how unprofessional. In my opinion The Grill Room is pretending to be something it's not! The single female toilet was dirty and inadequate for the size of premises. I would not be happy if I was a member of this private club as I would expect a much higher standard! I will not return, my 3 friends will not return and none of us shall recommend The Grill Room!
If you own or manage Grill Room at The Square, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.