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“Amazing Hotel, Pub, and Location” 5 of 5 stars
Review of Russell Hotel

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Russell Hotel
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2.0 of 5 Hotel   |   26 The Scores, St. Andrews KY16 9AS, Scotland   |  
Hotel amenities
Ranked #11 of 19 Hotels in St. Andrews
Certificate of Excellence 2014
Kentucky
1 review
“Amazing Hotel, Pub, and Location”
5 of 5 stars Reviewed July 17, 2008

The Russell Hotel in St. Andrews is an excellent hotel. Its location is top notch, looking out right into the Fife and only a minute's walk to the Old Course. The rooms are above average for a Scottish B@B and the staff is exceptional. They make you feel right at home. The restaurant in the bottom floor of the Russell was exceptoinal as well. You know its first rate when, in a tourist town like St. Andrews, locals fill the dining area every night. If your traveleing to St. Andrews this is the place to stay.

  • Stayed July 2008
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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141 reviews from our community

Traveler rating
    63
    52
    13
    6
    7
See reviews for
23
55
4
4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
Phoenix AZ
1 review
5 of 5 stars Reviewed June 12, 2008

Everything was perfect. and what a wonderful time! When we travel, we usually stay at the “Ritz Carltons” of the world. That being said, we couldn’t image a better experience than the Russell. Very authentic and exactly what we were looking for in our first Scottish experience. The wind was blowing hard, and I shot a 72 the day before the Curtis Cup at The Old Course. What an experience!

  • Stayed May 2008, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Top Contributor
128 reviews 128 reviews
17 hotel reviews
Reviews in 53 cities Reviews in 53 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 30, 2008

Truly a pleasant and memorable stay. Gordon, the manager/owner, was on-site and hands down the best I have seen in years at treating customers right and making them feel welcome. It is instantly obvious how much he loves his job and interacting with people. He led his employees' hospitality and genuine concern for the patrons' enjoyment to set a standard that others can only strive to reach.
Can see the R&A Clubhouse and holes 1 and 18 from the front door and sidewalk tables. A 200 yard walk to the first tee of the Old Course, thru a park overlooking the bay and aquarium. Good food and bar service, reasonably priced. Room was older and small, but clean. Bed comfortable. Staff very helpful in obtaining information and assistance for activities.

  • Liked — The friendly, helpful, attentive staff.
  • Disliked — Room was small, but it was a last minute booking and only one available.
  • Stayed April 2008, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Liverpool
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed September 28, 2007

Wow, how to make the customer feel unwelcome. I love St. Andrews and this hotel has one of the best sites in the town (with the exception of the Old Course Hotel), but they really need to brush up on their customer service.

The bar staff are more concerned with counting the contents of the till rather than serve the customers.

"Sorry sir" appears to be the catch phrase as they smile and tell you the kitchen closed 5 minutes ago or they are not allowed serve you a drink in the run up to closing time - even a problem for residents which I have never encountered anywhere before.

The owner is no better and seems to advocate this ethos. It seems to me that they can be relatively successful without trying to please the customer and hence appear to take delight in telling you what you can't have. As said - Forget the customer!!!

If you subscribe to the American way of customer service then stay in the US don't come here.

  • Stayed August 2007, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 15, 2007

I've just returned from a wonderful trip to St. Andrews and was so happy with my hotel choice. The Russell is a 5-minute walk from The Old Course and overlooks St. Andrews Bay. Each morning we awoke to a spectacular view of the Bay and the Links. The rooms were charming and the beds were very comfortable. The hotel has an excellent restaurant and bar and serves a delicious hot breakfast every morning. But it was the friendly staff and personal service that made our stay at this hotel so special. Gordon went out of his way to see that we enjoyed our holiday. I recommend it highly.

  • Liked — The staff
  • Disliked — There was nothing I didn't like
  • Stayed September 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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usa-delaware
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 4, 2007

Our family of 8 stayed for a week in Feb. '07 while visiting my son at
the "Uni". I must say, ALL the staff are excellent. The rooms were very nice. Housekeeping was excellent. The food and bar -excellent. This was for us the trip of a lifetime made all the more memorable by the very caring staff at The Russell.

Julie, Donna, Sandra, Helen, I apologize for not writing this sooner, but ALL of you folks ( including those not mentioned here) are brilliant! We will fondly remember you guys!

--The "C" Family from Delaware, USA

  • Liked — Location, Cleanliness, Terrific Staff
  • Stayed February 2007, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Russell Hotel

Address: 26 The Scores, St. Andrews KY16 9AS, Scotland
Location: United Kingdom > Scotland > Fife > St. Andrews
Hotel Style:
Ranked #11 of 19 Hotels in St. Andrews
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Russell Hotel 2*
Number of rooms: 68
Also Known As:
Russell Hotel St. Andrews, Scotland

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