My husband and I have just returned from a night at Rufflets and we felt it was really important to come on here and express how impressed we were with this hotel.
It was my husband’s 50th birthday and we decided to get away for a night and so I booked a room through a last minute deal site. Unfortunately the site didn’t say that it was a twin room as opposed to a double. However, Stephen, the General Manager from Rufflets, called the next day to confirm our booking. When I told him it was my husband’s birthday and we had really wanted a double he was great. He apologised that there was no other rooms available but if he had any cancellations then he would move us, failing that the beds could be pushed together and the hotel would do everything they could to make sure he had a lovely birthday. Irrespective of the fact that I had really wanted a double room I kept the booking because I knew from the phone conversation that this place was going to offer us the type of service that we wanted. Even when I explained to Stephen that I would have liked to book a table in his restaurant but my husband was a picky eater, Stephen spoke to the chef and confirmed that they would make my husband whatever he wanted. I’ve heard of 5 star service, but I really felt this hotel went above and beyond that.
When we drove up to the hotel we were awestruck at how stunning it was, it’s tucked away from the main road and is just beautiful. We checked in and were really pleased to have a lovely room. No one had cancelled so we still had the twin, but it was so lovely we didn’t care. There was a birthday card sitting in the room from Rufflets which I thought was a great touch. Our room was superb, the beds were really comfortable and it was tastefully decorated. The bathroom had a brilliant whirlpool bath and a separate shower in it, which we loved.
At dinner time we went down to the bar to have a drink before our meal, and this is where we were just blown away by this hotel. 2 glasses of champagne were brought over to our table for my husband’s birthday. Then we met Angela Bradley, who treated us like royalty. We have never received better service, to say this lady goes above and beyond is an understatement. She put us at complete ease and talked us through the menu, Stephen had kindly passed on information about my husband’s dietary requirements and Angela was attentive to this. We were seated at the best table in the restaurant, overlooking the beautiful gardens and our meal was just a dream. The staff are so professional and friendly. The meal was cooked to perfection; its taste and presentation were great. After dinner we went back to the bar and Angela came to check on us frequently, it just made us feel so welcomed. All the staff at Rufflets are brilliant, but Angela just blew us away with her professionalism and friendliness, she really made our visit.
We had a great sleep and our morning breakfast was lovely, we then went for a walk through the gardens and we couldn’t believe how well kept they were. They were really breathtaking and we could have quite happily spent the day there.
So, to conclude this ridiculously long love letter to Rufflets. This place offers a world class service, I can fault them on absolutely nothing (and I can be very hard to please). The building is beautiful, the gardens are breathtaking, the rooms are elegant, the food is amazing, the staff’s attention to detail is immense and finally, Angela Bradley is a complete star. Thank you for making my husband’s birthday one that he’ll never forget, we’ll certainly be back to stay with you again.
- Official Description (provided by the hotel):
- This luxury family hotel has been under the same family ownership for over 60 years. Located a few minutes’ drive from the centre of town, golf courses and beaches, the hotel is popular with couples and families. Rufflets is surrounded by mature gardens which supply the fine dining restaurant. Free parking and WiFi. ... more less
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- Also Known As:
- Rufflets Country House Hotel St. Andrews, Scotland
- Rufflets Country Hotel
- Rufflets Country St Andrews