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“Fantastic Hotel Choice - You Can't Go Wrong!” 5 of 5 stars
Review of Macdonald Rusacks Hotel

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Macdonald Rusacks Hotel
4.0 of 5 Hotel   |   Pilmour Links, St. Andrews KY16 9JQ, Scotland   |  
Hotel amenities
Ranked #10 of 19 hotels in St. Andrews
Falkirk,Scotland.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
40 helpful votes 40 helpful votes
“Fantastic Hotel Choice - You Can't Go Wrong!”
5 of 5 stars Reviewed February 10, 2013 via mobile

Spent 3 nights here and just had the best stay ever.
I've stayed in many MacDonald hotels but this one truly shines out. ALL the staff's customer service is superb and the most friendly and attentive we've come across -especially Anna who worked in the restaurants. She is just great - management take note please.....
The hotel has a really cozy feel to it even though it is quite large and the setting/location is superb - shops,bars,beach all on your doorstep with a fantastic view over the golf course and the coastline.
Food was fantastic. We ate in the Rocca Grill/Bar which was sublime and not that pricey for what you get. The Gastro Pub in the basement was more casual but still great and the RBar was brilliant for snacks and drinks at night - what a view!!
As it was a birthday treat we stayed in a suite overlooking the front and were not disappointed.
If you're looking for a great place to stay in St Andrews book Rusacks - you can't go wrong.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, Manager at Macdonald Rusacks Hotel, responded to this review, December 16, 2013
Thank you for your comments.

Kind regards
Report response as inappropriate
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380 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Glasgow, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 20, 2013

Had a great night at the hotel in January and an even better day. Great room, for once a room at the right temperature! Wonderful views from the bar and good food. An ideal location to work from - good conference rooms. Can't wait to go back.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, Manager at Macdonald Rusacks Hotel, responded to this review, December 16, 2013
Thank you for your comments.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed January 18, 2013

The hotel is beautiful, really lovely decorated. Food was delicious and staff throughout the hotel were first class a few to name James, Pete, Greg and the polish night porter. The staff were the best part of the stay as they were very friendly and happy to chat away. Nice to have a choice of restaurants in the hotel and breakfast was also gorgeous. Room was perfect with the best bed I have ever slept in.

Only slight point would be if butter was kept at room temperature for bread and afternoon teas.

Would highy recomend to everyone.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, Manager at Macdonald Rusacks Hotel, responded to this review, December 16, 2013
Thank you for your comments.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zagreb, Croatia
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 15, 2013

Rusacs is one of the oldest hotels in St. Andrews. Though perhaps not the best hotel, it certainly has the best views of the Old Course. I've been lucky and stayed in the royal suite on the first floor overlooking the 18th hole. Particularly fascinating look at the course during the Open when tens of thousands of spectators watch the tournament.
The fantastic location of the hotel, an intimate atmosphere and daily passing with legendary players gives this hotel a special charm.

Room Tip: Executive Double (former Royal Suite) on the first flor
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  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, Manager at Macdonald Rusacks Hotel, responded to this review, December 16, 2013
Thank you for your comments.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
crieff
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 7, 2013

stayed at Rusacks over New Year what a great location for playing or watching golf. The hotel is comfortable and the public areas are well appointed all the staff very help[ful my only gripe would be the bedrooms are a bit tired and could do with redecoration but all in all a good place to base yourself

Room Tip: ask for a room overlooking the golf course and beach
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  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin-Dryburgh, General Manager at Macdonald Rusacks Hotel, responded to this review, January 8, 2013
Dear Mr McCartney,

Many thanks for your recent kind review. I am very pleased to confirm that the hotel has today commenced a major bedroom refurbishment.

I look forward to welcoming you back to a refreshed Rusacks in the future.

Kind regards

Kevin Keenan
General Manager
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Glasgow, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 4, 2013

My partner and I stayed for 2 nights from 26th-28th December.

On check-in we were greeted by a lovely young lady who swiftly checked us in, pointed us in the direction of the lift and kindly provided us with a map of the area.

We enjoyed dinner at the One Under gastro pub which is part of the hotel, and highly recommended. Fair portions, fair prices and a lovely atmosphere (we went on to eat here on our second night too, and not for lack of other choices!!).

Our room had a view over the 18 hole which was unexpected and a lovely surprise. The room had a large bed with 2 wingback chairs and a table inbetween My only (very minor) disappointmenst were a lack of water pressure from the shower and the location of the toilet (only a few inches spare between the bathtub and the wall). Again, very minor gripes and certainly didn't impact on our break!

Breakfast was fantastic. A choice of pastries, cereals and fruit juices and a cooked breakfast. The restaurant used for breakfast was amazing; beautiful decor, a view of the 18th and attentive staff.

The staff at this hotel really go above and beyond. On the first night and the second afternoon, we requested additional milks and sugars for the coffee facilities in the room. We were told this was no problem and they would be brought to our room. No sooner had we got to our room and taken our shoes off than there was a knock at the door! Also, my partner left his phone charger and the receptionist very kindly offered us use of a charger for a few hours.

Would have no second thoughts about returning to this hotel. Amazing staff, amazing location and a wonderful experience overall!

Room Tip: 314: View of the 18th hole. Large bed. Windows on 2 walls
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, Manager at Macdonald Rusacks Hotel, responded to this review, December 16, 2013
Thank you for your comments.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 2, 2013

Great location, very friendly staff, beautiful hotel. Clean and comfortable rooms, breakfast plentyful, overall a really lovely hotel to spend the night in. Only down side was it was so warm that we had to leave the Hotel to get some fresh air. Not a bad thing given it is Scotland and therefor generally freezing! Would recommend.

Room Tip: We had a room on the 4th floor, absolutely stunnig views.
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  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris F, Manager at Macdonald Rusacks Hotel, responded to this review, December 16, 2013
Thank you for your comments.

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Macdonald Rusacks Hotel

Address: Pilmour Links, St. Andrews KY16 9JQ, Scotland
Location: United Kingdom > Scotland > Fife > St. Andrews
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in St. Andrews
#4 Luxury Hotel in St. Andrews
#5 Romantic Hotel in St. Andrews
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Macdonald Rusacks Hotel 4*
Official Description (provided by the hotel):
Macdonald Rusacks Hotel in St Andrews is a golfers paradise. Overlooking the world famous Old Course, you can indulge in a round or simply watch others tee'ing off from our comfortable R Bar. Our award-winning Rocca Bar & Grill serves the finest and freshest food against the backdrop of the Old Course's 18th hole. Our luxurious bedrooms are the perfect place to rest your head after a day exploring this beautiful seaside town. ... more   less 
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Also Known As:
Macdonald Rusacks St Andrews
Hotel Macdonald Rusacks
Rusacks Hotel
Macdonald Rusacks Hotel St. Andrews, Scotland

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