I have been a customer for many years and have regularly visited Brewers Fayre establishments throughout the UK. On Monday 14th April 2014 my Wife and I visited Brewers Fayre Kincardine Way on route to our hotel in Edinburgh where we were staying overnight as we had an early flight the next morning. In hindsight I wish we had went straight to the hotel and had something to eat. My Wife and I expected to have our usual decent meal at Brewers Fayre but boy were we disappointed. I had the Signature Steak & Ale Pie - the pastry totally disintegrated when I put my fork into it. The meat had not been cooked long enough and was extremely tough. I had about half a dozen chips that would not even have been enough for a children's portion and the peas were stone cold. My Wife had the Grilled Salmon Salad - it arrived without any potatoes and we thought, mistakenly, that they must be coming in a separate bowl - wrong!!! After about 10 minutes I mentioned to the waitress that my Wife had no potatoes so she went to check. She came back after a couple of minutes and said that the reason there was no potatoes was that they had ran out. So apparently when the chef runs out of something it's company policy is just not to bother either mentioning it to the customer or offering something else. Also bear in mind that this was around teatime - so how the hang can you run out of potatoes - poor chef management. I asked if my wife could have some chips instead and again less than a child size portion arrived in the smallest bowl I have ever seen. It was maybe fitting as by the time they arrived my Wife had almost finished her main meal so it took no time to finish the chips either.
As an amatuer chef myself I know a bad meal when I am served one and bad service when it is provided. Yes I have a bonus card but I doubt if I will ever be back to any of your establishments to spend it on a meal. I may pop in one night when passing and spend it on a drink.
Extremely Disappointed Ex Customer
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