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“Bustling, Clamorous, Energetic Italian Restaurant Service” 3 of 5 stars
Review of Ciao Roma

Ciao Roma
64 South Bridge, Edinburgh EH1 1LS, Scotland (South Side)
0131 557 3777
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Ranked #765 of 1,901 Restaurants in Edinburgh
Cuisines: Italian
More restaurant details
Restaurant details
Dining options: Breakfast/Brunch, Lunch, Dinner, Reservations, Late Night, Dessert
Neighborhood: South Side
Austin, Texas
Top Contributor
93 reviews 93 reviews
62 restaurant reviews
Reviews in 35 cities Reviews in 35 cities
43 helpful votes 43 helpful votes
“Bustling, Clamorous, Energetic Italian Restaurant Service”
3 of 5 stars Reviewed October 20, 2012

This is a crazy, bustling, clamorous, and very energetic Italian restaurant on street South Bridge, Edinburgh, Scotland. We were having dinner with our tour guide of 45 people, with 4 entree selections as well as soup or salad, and bread (no butter). Our 3-4 restaurant waiters appeared to be running around in 'mad', frenzied behaviors in order to take the multiple orders and serve such a large group. Mistake #1 ~ taking alcohol/wine drink orders for so many people, and then not receiving payments "up-front" when the drinks were served to the crowd. At the end of our dinner meal, the waiters slowly prepared the drink bills for some 30 tour people (this particular night's dinner meal was included in our tour price), and as a consequence of their inattentiveness and unrushed multi-tasking, several couples walked out, leaving their drink bills to either their fellow tour mates to pay, or for the restaurant to "absorb" them as "alcohol losses". All in all, it's an okay restaurant for Italian food. Its ambiance is warm and rustic of Old World Italy with lots of bustling, clamorous waiters and loud, convivial chattering of restaurant guests.

  • Visited September 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CiaoRomaManagement, Owner at Ciao Roma, responded to this review, October 24, 2012
I am sorry to hear you were not 100% satisfied with your experience at Ciao Roma. Your comments have been noted & we will work to improve our dining experience. Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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263 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Edinburgh, United Kingdom
Senior Contributor
35 reviews 35 reviews
16 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
44 helpful votes 44 helpful votes
“Top food. Top welcome. Top service.”
5 of 5 stars Reviewed October 20, 2012

This is a real find. We went along for the 6 course taster menu and could not fault any part of the deal.
From a friendly welcome - and advice as to where to sit as we were a bit cold! - to expert explanation of the food and wine available we just relaxed into enjoying expert cooking and attention.
A tiny example. I asked for a little extra bread to mop up the delicious sauce with the lamb meatballs and the Head Waiter had a word with the food preparation staff. Within a couple of minutes a beautifully presented platter of the freshest of bread along with butter portions appeared.
The other 2 Italian waiters never stopped watching over customers and topped up our wine glasses whenever necessary yet at no time was this attention to detail intrusive.
We spent a very pleasant 2 hours there and will definitely return.
They do excellent value 2 and 3 course pre-theatre dinners, and being virtually across the road from The Festival Theatre must be busy most nights of the week.
Try them!

  • Visited October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CiaoRomaManagement, Owner at Ciao Roma, responded to this review, October 24, 2012
I am pleased to hear you enjoyed your visit to Ciao Roma. We hope to see you in the future! Thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hereford, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Fantastico!”
5 of 5 stars Reviewed October 18, 2012

The first thing that strikes you is the great atmosphere as you step into 'Ciao Roma'.
A warm welcome, attentive waiters, freshly prepared italian delights all made it a great evening out.
We will certainly be back for an italian feast (including their gorgeous ice-cream sundaes!) when back in Edinburgh.
If you want fantastic value for money in a buzzing place - you must visit 'Ciao Roma'!

  • Visited August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Atmosphere
    • 5 of 5 stars Service
    • 5 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CiaoRomaManagement, Owner at Ciao Roma, responded to this review, October 24, 2012
I am pleased you enjoyed your visit to Ciao Roma...we hope to see you in the future!
Thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
“Nice staff shame about the manager! Rude and arrogant when I returned a meal not cooked as requested and after waiting half hour”
2 of 5 stars Reviewed September 29, 2012 via mobile

Manager was rude and arrogant when I returned a meal not cooked as requested and after waiting half hour for replacement! Would NOT recommend!

    • 2 of 5 stars Value
    • 1 of 5 stars Atmosphere
    • 1 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway
Contributor
12 reviews 12 reviews
6 restaurant reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Great Italian food in a lively atmosphere”
5 of 5 stars Reviewed September 21, 2012

Excellent service in this restaurant where food is reasonably priced and of high quality. They also hosted a free fringe show in their room downstairs which was excellent.

Visited August 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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