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Ten Hill Place Hotel: Traveler Reviews


Ten Hill Place Hotel
10 Hill Place, Edinburgh EH8 9DS, Scotland
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Traveler Reviews

92% Recommend
4.5 of 5 stars 266 reviews
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Over-Priced... Nothing above average

Ten Hill Place Hotel

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2 of 5 stars
JIMB0_JET-SET 4 contributions
Woking
Sep 24, 2008 | Trip type: Couples

We booked Ten Hill Place for a couple of nights as we were attending a friends party nearby. Whilest there we decided to stay an extra night and take in Edinburgh. Ten Hill Place is well located to enjoy Edinburgh. We were within walking distance of the major attractions such as the Grassmarket and the Castle and museums etc.

On arrival the check-in process was poor. The receptionist was on his own and was stretched at the time. We were invited to check-in at the desk, then left standing while he had to dissapear to get someones luggage from storage. Half way through our check-in a group of guests thrust a mobile at him demanding that he tells the taxi driver directions to the property, leaving us waiting again whilest other guests were attended to.

The room was as expected, mostly clean and a good first impression, however you can tell that fixtures and fittings are cheap. There is very little "quality" about the property. The room was large, but this was obviously to make up for the view. We looked over an alley with an overflowing skip. There was a taller building opposite so we saw only concrete through the window. I have attached pictures. Perhaps the strangest part of the room was the bathroom door. This was a frosted glass door (like a shower door really) with clear glass lines through it, therefore you can be watched "on the throne". I imagine that this was an effort to be modern, but does not work for me.

Breakfast is terrible. I would not go back purely for that reason. The whole service is badly thought out. Tea and coffee is not left on your table in pots/jugs, it has to be poured for you. I personally would rather I got a pot/cafetiere of coffee on the table and then the service staff do not have to worry about it. The hot buffet can only get one person at the food at any one time, which makes getting a plate of food very slow. The food was either over cooked, under cooked or they had run out. The hot buffet was never topped up before items ran out, therefore increasing the queing and waiting. There is a toaster for you to toast your own bread, but it is too small/slow for a busy Sunday morning. Would be better off toasting in the kitchen and bringing to the table to speed up service. The fruit bowl, which looked like an attempt at a display was rotten. The pineapple had seen better days, the apples had holes in them and the bannanas looked like they were going to walk themselves out. Worst of all, the restaurant area is just not big enough for the number of bedrooms and this is not helped by the slow service bought on by the challenges outlined above.

Check-out was fine. There were no issues on the bill that needed disputing and it was quick and efficient.

£115 per night B&B for this hotel is over priced. The bedrooms are slightly better than the Premier Inn brand, but nearly twice the price. The service is not as good. The hotel is good for business if you dont mind paying the price. I would not recommend it for leisure breaks.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since June 04, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $194 (year-round)
Great location, excellent room and service!

Ten Hill Place Hotel

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5 of 5 stars
podizon 13 contributions
Seattle, WA
Sep 19, 2008

The location: It'll cost 5 pounds including tip to get from here to the Edinburgh station, but it's within walking distance to the main road that leads you up to the Edinburgh castle! 1 block from thai, indian, chinese, and pizza food! The bus system is Edinburgh is genius -

The host: Very friendly front desk employees, always ready to help with getting taxis, making recommendations, and a very welcoming atmosphere

The room: just the right size, everything is very modern! Flat screen tvs, cable!

The bathroom: excellent! One of the best in Scotland I'm sure!

The breakfast: not included in room cost, 8 pounds each person, but it's a buffet and its convenient! Great food!

Overall: I give this place an excellent rating because put it simply..
.it was excellent for a 3 star hotel!!!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Member since September 19, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Great pool scene, Pet owners, Families with young children, Families with teenagers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $194 (year-round)
Disappointed, not clean!

Ten Hill Place Hotel

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2 of 5 stars
jomard 4 contributions
Sacramento, California
Sep 13, 2008 | Trip type: Couples
0/1 found this review helpful

We seem to have had a different opinion than many of the other reviewers of this hotel. From the moment we arrived, we both noticed the tile floors were sticky (like the soap hadn't been rinsed from them), and the elevator had greasy fingerprints on the walls and doors. The room was large and modern, but not clean. The walls were dirty with fingerprints, scuff marks, even face makeup. The bathroom looked superficially clean, but a closer inspection showed dirt on the floor, in the corners, fingerprints on the door, dirty door knobs, hair in the shower. There were white, crusty stains on the decorative bed pillows (ugh!). The door to the room had stains of some sort on it. I spent the first half-hour washing the bathroom floor and cleaning the doors. If you don't look too carefully, it all looks OK, but a closer look shows otherwise. We had some cookies in the room while sitting at the desk, and the cookie crumbs were still there 3 days later after the room had been cleaned 3 times! The housekeeping obviously does nothing but a quick pulling up of the comforter on the bed, rearrange the pillows, and a quick wiping up in the bathroom. It was obvious that housekeeping only vacuumed the very central part of the room. It has the feel of changed ownership- like it was becoming run-down and not maintained well. The chairs in the breakfast area were worn out, the table was wobbling such that we couldn't cut anything without spilling coffee out of the mugs. Food was adequate, but nothing special. Front-desk staff was adequate, but not particularly friendly or helpful. Location was OK, but a bit run-down as well. Graffitti was on the building and surrounding area seemed to have a bunch of fast-food places (subway, KFC chicken place...trash on the ground, etc). This felt like a low 3-star place. The whole thing was kind of depressing, actually.

  • Liked — room was spacious
  • Disliked — unclean!
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay September 2008
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since December 13, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $194 (year-round)
Ten out of Ten

Ten Hill Place Hotel

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5 of 5 stars
MissV22 8 contributions
UK
Sep 9, 2008 | Trip type: Business, Couples
1/1 found this review helpful

We stayed here for three nights and found the hotel very clean and comfortable. The room was very spacious (I think the biggest room at the hotel standard level I have ever had) and there was plenty of storage space and a huge wardrobe.

The location is about 5-10 minute walk to the middle of the Royal Mile, so perfect for being near enough to the center, but far enough for a quiet sleep.

This is a lovely, modern, bright hotel. The decor had been thought through well - lots of sumptuous fabrics and chocolate hues. The bathroom too was lovely - exactly like the photos. They had all the nice touches with the tea making, full size ironing board etc..

Didn't have the breakfast as I thought it too expensive. £10 or £8.50 if booked the night before - you are so close to cafes, restaurants and shops I think it is better to get out there and try a few places as Edinburgh has a fantastic food scene.

Normally I just book a hotel to sleep in and want to get out and about as much as possible but actually spent a lot longer lounging about the room and watching TV on the comfy bed!

There were a few things that were staring to go - dodgy shower tap and loose light switch so they may need to keep an eye on these things to continue the great reviews they are currently deserving of. Also, if you are shy or are staying with someone you have not broken all inhibitions with - the glass bathroom door may be an issue!

The staff were very pleasant and helpful.

Would definitely go back.

  • Liked — The style, size and cleanliness
  • Disliked — The price for breakfast and possibly the glass bathroom door!
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since February 20, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d622802?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $194 (year-round)
Very well located hotel

Ten Hill Place Hotel

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5 of 5 stars
Magere1_2 24 contributions
Brisbane Australia
Sep 6, 2008 | Trip type: Couples
2/2 found this review helpful

A reasonably new hotel for Edinburgh. All major attractions within walking distance. Bedroom was huge and very comfortable. Bed and pillows excellent (very important for me). Has own dining room but give it a miss for dinner however breakfast was fantastic. Unfortunately limited car parking but secure public car park nearby but requires a vigorous walk up/down hill! Highly recommended and will use it again if in Edinburgh.

  • Liked — Location
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since April 19, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d622802?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $194 (year-round)
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Ten Hill Place Hotel Also Known As

Address: 10 Hill Place, Edinburgh EH8 9DS, Scotland