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Ten Hill Place Hotel: Traveler Reviews


Ten Hill Place Hotel
10 Hill Place, Edinburgh EH8 9DS, Scotland
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Traveler Reviews

92% Recommend
4.5 of 5 stars 266 reviews
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A Good Hotel at a Great Location in a Great City

Ten Hill Place Hotel

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5 of 5 stars
mrbibbly 1 contribution
Northampton
Jul 12, 2008 | Trip type: Couples

I decided to stay at this hotel for 4 nights after seeing it's high placement on trip advisor and that it was in the Guardian Newspaper's top 10 hotels in Edinburgh. I booked through the website which offered a deal of 2 night's stay for £85 pppn with breakfast included and a bottle of champagne!

When we arrived at the train station, we took a taxi to the hotel which was quick and cheap and the first thing that we realised was that the hotel was in a good location (quite central).

When we arrived the check-in process was quick and painless and we went up to our room. The bottle of champagne was waiting for us on ice and the room seemed very clean. We had a great view of Salisbury Crags from our hotel room (I miss that view). The breakfast was lovely and catered well for us vegetarians (veggie sausages, pastries, toast, cereal or fruit) and it was nice to have an "all you can eat" breakfast to start us off on our day. The breakfast is available from between 7 and 10 which is very flexible.

On Tuesday we had a really busy day and opted to have room service; this was very cheap and plentiful and despite mistakenly not taking our room number resulting in a delay to the order (they knocked 20% off the cost for this) the food was good.

On the Wednesday we went out on a tour to the highlands, so it was imperative that we had an early breakfast. You can opt to have breakfast brought to your room for no extra cost and there is the option to have this earlier than 7. We opted to do this and breakfast was promptly brought to our room and meant that we could be off on our way.

The amenities were good, a nice flat screen telly with additional channels, free wired internet access and air conditioning. I know a lot of the reviews comment on the glass doors but it really isn't too much of a problem. The beds were comfortable and the whole experience meant that my stay in Edinburgh was highly enjoyable.

  • Liked — The location, the deals through the website, the overall pesentation of the hotel, the breakfast
  • Disliked — Nothing to speak of
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 11, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Great pool scene, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Outdoor / Adventure, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $194 (year-round)
Great deal!

Ten Hill Place Hotel

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5 of 5 stars
HawaiianIndian 11 contributions
Hawaii/Bangalore
Jul 10, 2008 | Trip type: Couples

My husband and I stayed at Ten Hill Place in Edinburgh for 4 nights in June 2008. We were placed in room #418, which was average in size (not too big or too small); but the bathroom was rather large and spacious. The shower was nice and there was good water pressure.

The decor was nice and pretty modern and the bed was comfy. There was a desk & chair, a single chair, a big closet, a full length mirror, a tall TV console, a flat screen TV, a towel warmer-rack in the bathroom and ample counter space for toiletries.

The hotel itself was located off the main road, so there was no traffic or bus noise. We didn't have a view of anything extraordinary, rather the apartment building next door, but the big picture window was great for letting in light (which at this time of year lasted till almost 10 PM).

Walking from the hotel to the main streets in Edinburgh took us about 10-15 mins (to Royal Mile and Princes Street). However, there are a variety of shops and restaurants just 2 minutes from the hotel (KFC was at the corner) if you're looking to grab a cup of coffee or a snack.

Our room rate (which we found on the hotel website) included a bottle of champagne on arrival and daily breakfast, which was pretty good. The hotel offered the following items each day:

Black pudding, ham, baked beans, veggie sausages, eggs, mushrooms, tomatoes, pork sausages, various breads, fruits and cereals. There was also a small assortment of cold cuts and cheese.

Overall, it was a good experience for us and we'd definitely stay here again!

  • Liked — The roomy bathroom and comfy bed.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay June 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since March 06, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $194 (year-round)
absolute bargain!

Ten Hill Place Hotel

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5 of 5 stars
finntastic 10 contributions
Finland
Jul 10, 2008 | Trip type: Couples

We have just returned from a holiday in Scotland, which we kicked off with 2 days in Edinburgh. I booked a room at the Ten Hill Place Hotel based on the reviews on Tripadvisor, using the hotel's own website. We booked a special package that cost us £85 per night (per room!), including breakfast and a bottle of champagne at arrival. Ok, sounds like a good deal -and it really was!!!

The hotel is new and modern, close to the city centre (about 10 min walk from the Royal Mile) and delivers excellent service. The whole staff from the night porter to the breakfast staff was very friendly and efficient. The whole hotel is stylish, the public areas comfy and the whole spirit of the hotel was likeable. The breakfast was very good with both a cold buffet and a warm one, with coffee and tea served to your table. The breakfast buffet also had local specialities like haggis and black pudding for you to taste. The hotel has a private car park behind the hotel. The hotel is affiliated with the Surgeons' Hall conference centre, so I suppose it is at other times more full of business visitors, but during our visit most people staying there seemed to be tourists like us.

Ther room we stayed in was one of the regular ones (I think they have bigger ones on upper floors), with a view on the square outside hotel. The room was in modern and trendy style, yet it was comfortable as well with nice bedding and a flat screen TV. There was a hospitality tray with tea/coffee making equipment, shortbread and a bottle of mineral water in the room. The bathroom was of a good size, modern and spotlessly clean. There were also Scottish-made toiletries in the bathroom. The room was very clean and all furniture and bedding were in pristine condition. The photos on both the hotel's website and by the other reviewers on this site are all accurate.

I have stayed in too many hotels in the UK that promise a lot more on their websites than they are actually able to deliver. This was definitely NOT the case with the Ten Hill Place Hotel. Everything was as promised and a good deal of it was better than I expected, including the champagne that was real champagne and not just any plonk. This was definitely on of my favourite UK hotel experiences EVER, and it came at a bargain price. I do recommend the Ten Hill Place Hotel for both business and leisure travel. For us it certainly delivered a very good start for our holiday in Scotland.

PS: if you are driving to the hotel (or to any other hotel nearby), do not rely on your SatNav alone for instructions. Some of the streets like Cowgate in the Old Town are closed after 10 PM, which the SatNav does not recognise and tries to direct you there. There were good instructions on the hotel website which we should have followed instead of deciding to rely on the SatNav instead.

  • Liked — The overall quality
  • Disliked — That we only had 2 days to spend in Edinburgh
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 21, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Great pool scene
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $194 (year-round)
Excellent Experience!

Ten Hill Place Hotel

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5 of 5 stars
MicrobeGal 1 contribution
Utah
Jul 9, 2008 | Trip type: Solo travel

This was my first trip outside the USA and, as a female solo traveler, I felt very comfortable both with the location of the hotel (just a 10-15 minute walk to the Royal Mile and Princes Street is just beyond that) and with my accommodations. I was initially placed in Room 107, but was uncomfortable with having a room with windows which opened out onto the street for security reasons. However, I asked the Reception staff if I could perhaps be moved to a higher floor, and they accommodated my request the very next morning and even moved my belongings for me.

Incidentally, even though both rooms were the same class of room, they were definitely NOT the same size; the first one was a virtual broom closet, even by European standards! Something to bear in mind. My new room was on the third floor and was very acceptable in all respects.

The hotel reception staff was very courteous and helpful with bus information and directions to nearby restaurants and such. I ordered room service for dinner a couple of nights, and was very pleased with the meals and with the service.

I'm not sure what was up with the review about bad housekeeping, because my experience was quite the opposite. Everything was kept very clean and neat.

And about the shower controls, the top handle turns on the shower, the middle handle regulates the temperature, and the bottom handle turns on the tub tap. Pretty straightforward, I'd say.

I stayed a total of eleven nights and was very pleased with everything about my stay. And happily, when I received my bill upon checking out, there were no surprises there. Always a plus!

  • Liked — Quiet location, but only a short walk to all the sights.
  • Disliked — Hallways were always too hot.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay June 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Solo traveler
  • Age group 50-64
  • Member since September 16, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $194 (year-round)
the hotel needs better housekeeping

Ten Hill Place Hotel

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2 of 5 stars
jennai97 1 contribution
beijing
Jul 6, 2008

I had high hopes for Ten Hill Place after reading all the other reviews on Trip Advisor.

First I walked into the public ladies room and was horrified at the filthy toilet.

After checking into my room, I found hair all over the sheets. I phoned reception and housekeeping changed my sheets immediately but I still found hairs on both the duvet cover and the bedsheet. I guess their laundry service is a bit mediocre to say the least. Hair seemed to be the overall theme, as there was also a strand in the shower.

Other then the hairs, the room was clean and nicely deocrated. The reception staff is also very friendly.

Room a bit loud considering its on a small street.

Overall, I wish I had continued on staying at the Holiday Inn Express, which was much more basic but spotless.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay July 2008
  • Member since January 14, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Management response from NiallPinkerton, Hotel Manager
(Management representative)
Jul 10, 2008
Dear Guest.

Thank you very much for your feedback regarding your stay with ourselves and please accept my sincere apologies. I am extremely disappointed to read that you felt our housekeeping dropped well below standard. At Ten Hill Place we pride ourselves on an extremely high level of cleaning – a fact confirmed by the almost unanimous level of very positive responses submitted on TripAdvisor (we are rated as 5 star for cleanliness). In addition, we also monitor in-house via our own guest comment cards and the fact that I personally spot-check a selection of rooms – at random every day whilst on duty. Our Housekeeping Manager also checks every room – every day – and therefore, we are most concerned as to why - on this occasion - we may have missed the mark.

Together with my Housekeeping Manager, we would very much like to investigate the situation fully. If the guest who made these comments would please contact me directly via TripAdvisor to discuss this matter further, I would be most grateful.

Niall Pinkerton
Hotel Manager

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $194 (year-round)
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Ten Hill Place Hotel Also Known As

Address: 10 Hill Place, Edinburgh EH8 9DS, Scotland