The rooms was very nice and modern. Comfortable beds, great baths, and free internet (not wifi). However, we encounter some customer service issues. First we had to argue to be put into a superior room, which we had booked with a superking bed, then when we checked out, the front desk tried saying the rate increased during our stay to nearly 40 pounds more per night! I thought that was a little ridiculous. They acted really put out that I had my booking too, to counteract what they were saying.
The location is a few blocks off the Royal Mile on a quieter side street, but on the 2nd floor we could definitely hear a bit of street noise. Also, we were near the elevators, which had a loud announcement everytime someone got on or off, sort of a mind the gap voice over and over. That was annoying.
All in all the hotel is pretty good, the rooms really nice, but the service is spotty at best.
- Official Description (provided by the hotel):
- Ten Hill Place Hotel in Edinburgh - one of the capital's premier city centre hotels. Voted as 'small city hotel of the year' Scottish Hotel Awards. Set in a quiet Georgian square with airy public places to each of our 77 smart bedrooms, the mood of Ten Hill Place Hotel is one of quiet sophistication, and one we believe sets us apart from other Edinburgh hotels. So if you are looking for an Edinburgh city centre hotel, be sure to make Ten Hill Place your first destination and an address we hope you will come back to again and again. During your stay why not visit our Number 'Ten Restaurant' or '10 Wine Bar' by Corney & Barrow which are both located on the ground floor and are the perfect places to enjoy a meal at anytime? 'Number Ten Restaurant' our award winning restaurant enjoy friendly informal service whilst being tempted by our 'taste our best' a la carte locally sourced and seasonal menu served from 5pm to 9.30Pm. '10 Wine Bar' by Corney & barrow. The wine bar menu available during from 12pm till 9.30Pm offers a wide range of teas, coffees, snacks, sandwiches, lights meals and traditional dishes to enjoy. The bar displays a large range of specially selected wines by Corney & Barrow, draught and local bottle beers, malt whiskies, Gins, vodkas and spirits for you to sit back and relax with. Ten Hill Place cares about the environment and has a Gold Award for Green Tourism from VisitScotland. ... more less
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- Also Known As:
- 10 Hill Place Hotel
- Ten Hill Place Edinburgh
- Hotel Ten Hill Place
- Ten Hill Place Hotel Edinburgh, Scotland