My wife and I stayed at this hotel for our wedding night over Sat/Sun 19th September. I loved the idea of having themed rooms and was excited about our stay in St Petersburg.
In summary, I would say that we were very happy with the hotel room we stayed at. The room combined elegant chique with top notch designer technology. However, the overall experience of the hotel was severely diminished by the quality of service the hotel provided.
We arrived at our room after 01.00am - having had our bags taken up to our room earlier in the day and we could not be happier with the appearance and feel with the room. However, by the time we had gotten to the room we had already had a few bad experiences associated with the room. The first, I can accept, may be my own fault for booking a hotel in the middle of Edinburgh clubbing district but we definitely felt quite vulnerable walking passed of extremely drunk clubbers cueing up right outside our hotel. The 2nd was that - even though I had explicitly told the hotel what time we were arriving - there was no one there to welcome us through the doors (or even open them for us). How hard can it be for guests to open their own doors? - very hard if one wearing a wedding dress and the other is holding the dress up while struggling through the 2 heavy glass doors to reception. A receptionist managed to upset my wife (unwittingly) on our arrival at the reception desk when we double checked our bags had been placed in our room when he replied "I hope so - otherwise we'll be in trouble".
I feel this underlines one of the major problems with this hotel. Although, we felt our room on the top floor was very chique - the quality of service received by the hotel was very poor. Although receptionists were apparently friendly, it doesn't seem like they have received enough adequate customer communications training to leave any lasting positive impression by the time you have left.
The 4th dent in our perception of the hotel came moments after the 1st, 2nd and 3rd. The checkout time. Although having checked in at 01.00 in the morning after our wedding day - they wanted us - and all of our bags out of the hotel by 10.00am!! For anyone who habitually worries about being ready to check out in time this meant us being ready for checkout way before this time. On top of this, we were told there was a room where we could store our luggage after checking out (while we were meeting up with our parents in their cafe) only to find that they meant the corner of the reception foyer.
Thankfully, there were no problems at checkout as I had paid for the room months before we stayed there - despite being told initially by one of their staff, when I initially booked, that I couldn't pay for the room immediately after booking. However, it typified our experience of the hotel to find that the hotel reception staff could not tell us exactly where the airport bus stop was on George Street - despite it actually being a few steps from the hotel doors.
It is a great shame that the lovely hotel rooms (I cannot speak on behalf of the reviewers who would disagree with the quality of the rooms as St Pet. was fantastic) is let down so badly by the overall hotel experience.
It seems as though LeMonde concentrate a lot more of their effort on managing their bar/club than they do the subsidiary hotel. A real shame!
- Official Description (provided by the hotel):
- Voted the 8th trendiest hotel in the UK, we are without a doubt the trendiest hotel on George Street, and one of only three to make the shortlist in Edinburgh. Wander through a unique odyssey of world class eating, drinking and dreaming... without even leaving Edinburgh. Our 18 individually designed rooms are inspired by some of the world's most exciting cities. ... more less
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- Also Known As:
- Le Monde Edinburgh Hotel Edinburgh
- Edinburgh Le Monde Hotel
- Le Monde Hotel Edinburgh Scotland