We booked this hotel because we wanted a cheap and cheerful two night stay and wasn't expecting much judging from the dodgy reviews. We discovered the reviews don't lie. We asked for a quiet room and were given the noisiest room at the front of the hotel (room 6) which looks onto the road. The windows were single glazed and there was no heating, bearing in mind it was December so Edinburgh was even more freezing than normal and the room had extremely high ceilings which isn't the hotels fault but it didn't help the cold situation. We had to get into bed wearing layers of clothing to keep warm and even resorted in boiling the kettle! The room seemed relatively clean until we looked behind one of the beds. The beds themselves sat really low to the floor and it felt like you were lying in a coffin. The en-suite was tiny which didn't bother us but the shower door was literally hanging off, a coat hanger was broken, there was a hole in one of the towels and the door knob was completely loose. On our first night at the hotel, we woke up at 4am to loud whining noises outside our room. At first I thought it was just someone who had stumbled in drunk but then we realised it was someone who wasn't all there in the head and we were terrified he was going to burst into our room (because the locks on the inside didn't actually lock) we felt so unsafe we called the police and whilst waiting we peeked outside our window and saw a naked man clinging from a parked car. The police arrived and we were told it was a drugged up night shift worker! No one said anything to us the next day, no apology from the hotel and there was no sign of the manager during our entire stay. We were tired and cold. On our second evening the fire alarm went off so we rushed out of our room to see what was going on and one of the workers just sat there and stared at us, I actually had to ASK if there was a fire to which he lazily replied the cooking had been burnt. Disgusting behaviour for a hotel. I won't be surprised if they get closed down because there's no way they could pass an environmental health check. I can see why some reviewers actually packed up and stayed somewhere else, if we'd had the money or been staying longer than two nights we would've done the same. The only good thing about this hotel is its central location and it wasn't as dirty as I thought it'd be which is why I've given two stars. Didn't even bother with breakfast because it was so basic and the dry croissants were completely indelible. We ended up buying Poptarts from Tesco Express up the road and toasting them ;) Awful hotel.
- Official Description (provided by the hotel):
- Hotel Twenty is situated in the heart of Edinburgh. We strive on giving a good customer service at the best possible prices. Hotel Twenty is within walking distance of Edinburgh Waverly Train station and all its shops, pubs and clubs. We have only recently taken over the Hotel and have already done a lot of cosmetic work to it. ... more less
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- Also Known As:
- Richmond Hotel Edinburgh
- Hotel Twenty Edinburgh, Scotland