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“Eventful Stay” 2 of 5 stars
Review of Hotel Twenty

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Hotel Twenty
3.0 of 5 Hotel   |   20 Leopold Place | London Road, Edinburgh EH7 5LB, Scotland (Formerly Richmond House Hotel) (Calton Hill)   |  
Hotel amenities
Ranked #111 of 144 Hotels in Edinburgh
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Eventful Stay”
2 of 5 stars Reviewed 2 weeks ago

We booked this hotel because we wanted a cheap and cheerful two night stay and wasn't expecting much judging from the dodgy reviews. We discovered the reviews don't lie. We asked for a quiet room and were given the noisiest room at the front of the hotel (room 6) which looks onto the road. The windows were single glazed and there was no heating, bearing in mind it was December so Edinburgh was even more freezing than normal and the room had extremely high ceilings which isn't the hotels fault but it didn't help the cold situation. We had to get into bed wearing layers of clothing to keep warm and even resorted in boiling the kettle! The room seemed relatively clean until we looked behind one of the beds. The beds themselves sat really low to the floor and it felt like you were lying in a coffin. The en-suite was tiny which didn't bother us but the shower door was literally hanging off, a coat hanger was broken, there was a hole in one of the towels and the door knob was completely loose. On our first night at the hotel, we woke up at 4am to loud whining noises outside our room. At first I thought it was just someone who had stumbled in drunk but then we realised it was someone who wasn't all there in the head and we were terrified he was going to burst into our room (because the locks on the inside didn't actually lock) we felt so unsafe we called the police and whilst waiting we peeked outside our window and saw a naked man clinging from a parked car. The police arrived and we were told it was a drugged up night shift worker! No one said anything to us the next day, no apology from the hotel and there was no sign of the manager during our entire stay. We were tired and cold. On our second evening the fire alarm went off so we rushed out of our room to see what was going on and one of the workers just sat there and stared at us, I actually had to ASK if there was a fire to which he lazily replied the cooking had been burnt. Disgusting behaviour for a hotel. I won't be surprised if they get closed down because there's no way they could pass an environmental health check. I can see why some reviewers actually packed up and stayed somewhere else, if we'd had the money or been staying longer than two nights we would've done the same. The only good thing about this hotel is its central location and it wasn't as dirty as I thought it'd be which is why I've given two stars. Didn't even bother with breakfast because it was so basic and the dry croissants were completely indelible. We ended up buying Poptarts from Tesco Express up the road and toasting them ;) Awful hotel.

Stayed December 2014, traveled with friends
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249 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
Wolfhill Scotland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

The worst hotel I ever stay in the smear of cooking when you walk into the hotel the bedroom curtain the day light and night light was coming through the bathroon was dirty very small area in shower unit

Room Tip: A room at the back will be less noise
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Stayed December 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, Scotland, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

My wife and I made a long weekend of it in edinburgh and absolutely loved hotel twenty, great friendly staff, comfortable accommodation and very well maintained for a period building, our room was spotless with lovely en suite facilities, a first for us to try thai food with the restaurant being on site and we were both very impressed, manager was a great guy and couldn't do enough for us, as we had some bother with car hire, we will definitely be going back.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Edinburgh, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Well what can I say.....exactly what we needed and i find it very hard to believe some of the extremely negative reviews.
Friendly and accommodating staff from beginning to end; from reception, to housekeeping to John the owner.
We arrived early for check in, not a problem...2 rooms ready so bags dropped off. Check in pain free for us, though not so sure for poor receptionist as we were chatting, disorganised and excitable. She was excellent and very patient.
1 refurbished quadruple room...lovely. 3 not yet refurbished room triple rooms...equally pleasant though looking a bit tired around edges.All rooms warm and clean. Plenty of towels and toiletries.
After returning at about midnight we gathered in biggest room and John was gentlemanly in bringing prawn crackers form restaurant when we were looking for snacks.
The beds are very comfortable and though the hotel was full, we heard nothing from any other rooms. Everyone slept well. The continental breakfast was adequate, selection of cereal, fruit juice, toast,waffles, teas and coffees.
The general consensus from the group of 13, of varying ages and hotel experiences was that it was a perfectly lovely hotel, fantastic location and all would definitely look at staying again for future theatre trips.
I have stayed in supposedly 4 star hotels which were not as comfortable, tidy and presentable as 2 star Hotel Twenty. It is great value for money, has a charm to it with lovely plasterwork and ceiling roses and the staff are extremely welcoming.

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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scotland
1 review
2 of 5 stars Reviewed 3 weeks ago

First off all the smell from the cooking hits you when you walk in.Walked down stairs with your bags to reception to come all the way back up with them. Next complaint some kind of oil perfume spilled in drawer not cleaned glad I spotted that before I put my clothes in.Floor wet at window area,secondery glazing fell out as I tried to open window just as well it wasn't an eldery person standing there.Last of all the place is needing a good clean and shower door sorted would not close properly.I know it is a budget hotel but get your act sorted 3 stars never.

Room Tip: Not in this hotel pay more and get better.
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  • Stayed December 2014, traveled with friends
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Senior Contributor
42 reviews 42 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for 1 night, in an excellent location for parking,eateries, theatre and shops. Booking in was quick and the young lady behind the desk showed us to our room. Size was excellent, decor overall nice but was in need if a bit TLC, tea/coffee/toiletries all provided, nice hot and powerful shower. Bed was comfy, a bit if noise of banging doors from other guests but that happens everywhere. Would stay here for short break again.

Room Tip: Room 4 was nice room.
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  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, Manager at Hotel Twenty, responded to this review, 3 weeks ago
Dear Guest

I thank you for your positive feedback as we have put a lot of hard work in to the hotel since taking over . So far we have updated 7 of our rooms leaving us a little more hard work ahead but positive comments from guests makes it all worth while . I am pleased you enjoyed your stay and look forward to seeing you again .

Regards

John Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We were here only for one night and is definitely coming back!
The hot is a 15min walk from the Edinburgh Waverley station. Not advisable of you're traveling with a large luggage and thinking of walking.
Room is super spacious! We booked a room for 2 and ended up getting a room for 4. Rooms come with clean towels, toiletries and the breakfast spread is a all you can eat continental.
I'm returning in another 2 days from my Highland tour, can't wait!

Stayed November 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John K, Manager at Hotel Twenty, responded to this review, 3 weeks ago
Dear Guest

I thank you for your positive feedback as we have put a lot of hard work in to the hotel since taking over . So far we have updated 7 of our rooms leaving us a little more hard work ahead but positive comments from guests makes it all worth while . I am pleased you enjoyed your stay and look forward to seeing you again .

Regards

John Kelly
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Twenty

Address: 20 Leopold Place | London Road, Edinburgh EH7 5LB, Scotland (Formerly Richmond House Hotel)
Location: United Kingdom > Scotland > Edinburgh > Calton Hill
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#14 Best Value Hotel in Edinburgh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Twenty 3*
Number of rooms: 11
Official Description (provided by the hotel):
Hotel Twenty is situated in the heart of Edinburgh. We strive on giving a good customer service at the best possible prices. Hotel Twenty is within walking distance of Edinburgh Waverly Train station and all its shops, pubs and clubs. We have only recently taken over the Hotel and have already done a lot of cosmetic work to it. ... more   less 
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Also Known As:
Richmond Hotel Edinburgh
Hotel Twenty Edinburgh, Scotland

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