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Euro Hostel Edinburgh: Traveler Reviews


Euro Hostel Edinburgh
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4/2 Kincaids Court, corner of Cowgate and Guthrie St, Edinburgh EH1 1JH, Scotland
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Traveler Reviews

62% Recommend
3.0 of 5 stars 8 reviews
Excellent
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Very good
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By trip type
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Business (0)
Couples (3)
Family (2)
Friends getaway (3)
Solo travel (0)
[ Date ] [ Rating ]
“very very basic but good location”

Euro Hostel Edinburgh

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2 of 5 stars
bec9 14 contributions
brisbane
Jul 27, 2008 | Trip type: Couples
1/1 found this review helpful

we stayed 3 nights in edinburgh but my partner refused to stay here after the first night. The location was fantastic and i probably would have stayed, but it was very basic. the beds were small and uncomfortable, and the room was cramped and dusty. i was also unhappy with the communal kitchen, there was no-way i would have used it as it stank. the communal toilets and showers were satisfatory but not great. we paid 22 pounds per person (for a double), but then for only 6 pounds extra per person we found a B&B to stay in which we were alot happier with (although it was a long walk out of the city centre). I must say, I do feel sorry for the students that have to live there long-term. The staff were very friendly though.

  • Liked — location, staff
  • Disliked — quality, cleanliness
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay June 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since October 03, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from EHEd, Manager
(Management representative)
Aug 4, 2008
Hi Bec,

Thank you for your comments regarding your stay. I do wish, of course, that it had have been a little better, but please let me address a couple of issues here.

One of the problems we sometimes encounter is kitchens not being maintained by the guests that are sharing the apartment. Our housekeeping staff do full kitchen cleans at each full changeover of the guests in the apartment but, to keep costs down, we do not do the washing up for you. This can present a problem sometimes but we have recently increased signage within the apartments to ensure guests are aware of this.

When we lease the bulding from the university we get 253 single rooms within apartments at a flat rate per bed per day. Due to demand from guests, we turn around a half of these into Twins as this is what couples want. Yes, it is 2 x single beds within a bedroom but the option is always there to take two single rooms next to each other within the same apartment. This would of course give more room within each bedrom. I am, however, a little surprised at the comments on the beds. These are all brand new this year and we have had nothing but compliments so far.

Innercity pricing is heavily based on location as the key factor. We are extremely cheap for innercity private bedrooms/apartments in Edinburgh, even during Festival. We respect that B&Bs out of town are only slightly more expensive but we are an EH1 (absolute city centre) location, and price accordingly (as we are charged accordingly)

Bec, I would like you to come back and stay with us again at a heavily reduced rate so that we may correct the problems encountered. Please email me on edinburgh@eur-hostels.co.uk to arrange a booking.

Kind regards,
Steve Mackenzie
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $80 (year-round)
“Good value for money”

Euro Hostel Edinburgh

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4 of 5 stars
Jess78 14 contributions
London
Jul 13, 2008 | Trip type: Family
1/1 found this review helpful

I never stayed at a hostel before, so I was quite scared that I was going to stay at a dump. I booked a private flat for 3 people for £66 a night. I was very pleasantly surprised. The flat was basic, but contained everything that I needed, it was clean and spacious. The staff was nice (apart from one, she seemed grumpy- someone needs to send her on a course...)
The location was great. I would definitely recommend this place to my friends and family for a cheap overnight stay.

  • Liked — cost
  • Disliked — basic, no T.V etc.....
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 25-34
  • Member since May 03, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
  • I selected this hotel as a top choice for Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $80 (year-round)
“Our stay was ok.”

Euro Hostel Edinburgh

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3 of 5 stars
rover54 29 contributions
Suffolk
Aug 9, 2007 | Trip type: Friends getaway
1/1 found this review helpful

This hostel, which is normally student flats was quite acceptable. Flat was clean. It has a very good location within 5 mins walk of the Royal Mile and Castle. Has a courtyard with parking at 7.50 per night. We got all our 3 motorbikes in one space. Some minor maintenance issues and it's not the Ritz, but for £20 a night we were satisfied and would use it again.

  • Liked — £20 for a clean room in a great central location
  • Disliked — Bears some scars of student residents
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay July 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 50-64
  • Member since July 17, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Outdoor / Adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from EHEd, Manager
(Management representative)
Dec 26, 2007
Thank you for your feedback!

You are in fact correct, we do lease student apartments each year during the university summer vacation. As such we are limited by what we can and can not do to improve the look and feel of each apartment.

Although you seemed to be quite happy with your stay, especially the value for money, we do always strive to exceed all customers expectations. As such I have taken note of your mention of 'minor maintenance issues' and will endeavour to improve this area of property control.

I see by your other reviews that you did the Applecross run. I am fortunate to live in Edinburgh and have done it many times (GSX750F & Honda Varadero). I know how addictive it is and expect to see you again soon!

Kind regards,
Steve Mackenzie
Manager
stevem@euro-hostels.co.uk

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $80 (year-round)
“Don't stay here. Ever.”

Euro Hostel Edinburgh

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1 of 5 stars
alistaircrowley 1 contribution
Dublin
Jun 30, 2007 | Trip type: Friends getaway
3/3 found this review helpful

This is the most horrible place i ever had the misfortune to spend a night in. The reception, first off, smelled really bad, there was wiring taped down all over the floor, and despite there being a huge emphasis on the no-smoking rule, the whole place stank of fags. Our apartment was gross - we were greeted by a horrible smell (i believe it was mould - we found some on the bathroom mirror) that never left (the only effort made by the staff to remove this smell was leaving a few windows open, and it needed a whole lot more than that). On the bedsheets and duvet, we found what appeared to bloodstains, among some other very questionable stains. Milk had been spilled inside the fridge and noone had bothered to clean it, judging by the smell. The bathroom sink was full of hair, and the bin hadn't been emptied after the last guests. Having no other option but to stick it out for one night, me and my friends bought some new sheets to sleep on, and got the hell out of there in the morning with our second night refunded. Strangely, the staff didnt seem surprised (or apoplogetic) when we told them what was wrong. Perhaps this happens quite regularly. I am aware that it was budget accomodation, but i don't think I was being presumptious in thinking we were going to get an apartment that was at least hygenic.

  • Liked — nothing
  • Disliked — everything
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Location
  • Date of stay June 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Friends
  • Age group 18-24
  • Member since June 30, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Outdoor / Adventure, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from EHEd, Manager
(Management representative)
Dec 27, 2007
Hi Alistair,

Thank you for your feedback.

Well I must say that I am shocked and disappointed at the quality of your stay. This is, without doubt, the worst review we have ever had and I apologise unreservedly. However, and not in any way making excuses, please let me address some of the individual issues mentioned.

Each year Euro Hostels Ltd lease this block of student apartments during the university summer vacation. As such we are extremely limited as to what we can and cannot do during our 12 week tenure and, of course, are not permitted to 'plumb' any of our IT or telephone lines in reception. Unfortunately, and I hate it too, these lines can only ever be taped to the carpet and nowhere else. We try to keep it tidy but tape on the floor can only ever be so tidy.

We do enforce a strict no smoking policy in all of our buildings. To this end we often have people smoking at the downstairs door to reception. Unfortunately this smell sometimes makes its way up to the customer area. It has been duly noted that this practice needs to be further addressed.

As for the cleanliness of your apartment I can only but apologise. It appears that your flat was not cleaned to our usual standards (if at all by the sound of it). It doesn't appear that you made a complaint at the time of your stay, to give us a chance to rectify the situation, so can only assume that you didn't. We would have definitely made amends if you had.

I would like, however, to make amends now and have you and your friends return. As such I offer you a complimentary stay for 2 nights during June or July 2008. Please contact me on the email address below to make a booking.

Kind regards,
Steve Mackenzie
stevem@euro-hostels.co.uk

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $80 (year-round)
“wenn Hostel, dann EuroHostel!!!!!!!!!!!!!”

Euro Hostel Edinburgh

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5 of 5 stars
speddy 1 contribution
Krefeld
Oct 26, 2008 | Trip type: Couples
1/1 found this review helpful

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Sonstiges
  • Traveled with Ehegatte/Ehegattin/Lebensgefährte
  • Age group 35-49
  • Member since October 26, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, Girlfriend getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $80 (year-round)
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Euro Hostel Edinburgh Address

4/2 Kincaids Court, corner of Cowgate and Guthrie St, Edinburgh EH1 1JH, Scotland