The family that runs the B&B were very helpful and understanding of our situation. Our luggage had been missed placed by the airline and my mother and I were without any change of clothing. It was unseasonable cold and since we didn't have any other clothes, we definitely were without jackets in 40 some degree weather. Our trip was not turning out well as we were confined to our room the first night and were in fear of our two days there being a loss. The family knew the importance of the trip to us, my ill mother's request to research her lineage, and went out of their way to give us warm winter coats so that we would be able to go about our tour the second day. They helped us to contact the airline to find our luggage and fielded calls from our family at home through this difficult period. Other than the inclement weather and cold room, as the goverment controls the heat, the accommodations were wonderful. This B&B truely looks out for its guests and goes above and beyond to ensure a welcoming stay. I recommend you visit this B&B when in Edinburgh and get to know Isabelle and Harry. They will take care of you.