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“Novoteledinburgh” 5 of 5 stars
Review of Novotel Edinburgh Centre

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Novotel Edinburgh Centre
4.0 of 5 Hotel   |   80 Lauriston Place, Edinburgh EH3 9DE, Scotland   |  
Hotel amenities
Ranked #91 of 147 hotels in Edinburgh
Lancaster, United Kingdom
1 review
“Novoteledinburgh”
5 of 5 stars Reviewed January 2, 2013

Hotel was very clean and rooms spacious. Main problem was there were no sockets to plug the kettle in and we had to plug it in the only available socket which was on the floor by the door (not ideal). Also needed hooks in the bathroom to hang towel and dressing gown. Etc on.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cmunro96, General Manager at Novotel Edinburgh Centre, responded to this review, January 7, 2013
We at the Novotel Edinburgh Centre very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments. We look forward to welcoming you back in the near future.
Kind regards,
Report response as inappropriate
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bromsgrove, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 31, 2012

Excellent modern hotel, great staff and service and very clean. We were very pleased with the standard room we had. Didn't try the restaurant as wea te elsewhere. Location is behind the Grassmarket area and a bit more distant than some city hotels but only a 10 minute walk to Princes Street. Our room had good views across the South of the city. Pool was a bonus but changing facilities very cramped.

Room Tip: Rooms to the front of the hotel on floors 4 & 5 have good views but are a bit noisy if you like...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cmunro96, General Manager at Novotel Edinburgh Centre, responded to this review, January 7, 2013
I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future.
Kind regards,.
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Doncaster
Top Contributor
53 reviews 53 reviews
28 hotel reviews
Reviews in 30 cities Reviews in 30 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 30, 2012

Third time at this hotel and it really is very good. Location is just out of the centre, about 10 minutes walk from the Royal Mile. Facilities are good with small gym, pool, steam room etc. Bedrooms are spacious and comfortable and bathroom well equipped with separate bath and shower. Breakfast is plentiful with a good choice of hot and cold dishes and service good. My one complaint? How can such a quality hotel, charging up to £200+per room per night (non-discount rate) have such poor quality, cheap toilet paper?!!!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cmunro96, General Manager at Novotel Edinburgh Centre, responded to this review, December 31, 2012
Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them.
Kind regards,
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 30, 2012

Stayed here on 3 day family break with 2 kids and stayed in a suite (not much extra cost for the additional space).
Room nice with huge balcony. Breakfast the usual hotel fayre, pool a bit tiddly when you had more than one family group there. Nice coffee machine in room.
Staff generally very nice and helpful (like the rest of the city).
Would stay there again.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cmunro96, General Manager at Novotel Edinburgh Centre, responded to this review, December 31, 2012
Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Novotel Edinburgh Centre.
Kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
52 reviews 52 reviews
30 hotel reviews
Reviews in 25 cities Reviews in 25 cities
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed December 24, 2012

Rooms were large clean and resonably priced, good amenities (swimming pool, Gym, Bar & restaurant) Room service for breakfast was on time & the food was still hot and plentiful.

Only minus was the coffee in the bar was quite possibly the worst I've ever had but that is the only complaint - sevice was good and the entire place was spotless and cosy.

A great place to see Edinburgh from

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cmunro96, General Manager at Novotel Edinburgh Centre, responded to this review, December 28, 2012
Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loughborough, United Kingdom
Senior Contributor
31 reviews 31 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed December 22, 2012

It was a good 3 night stay, location was ok. Nice pool and jacuzzi and superb food like all novotel. The biggest let down was the room service, the next day i went for a tour of edinburgh and when i came back i noticed that room service was done but pillows were left on the floor and i think for a hotel of this standard this looks very bad. Secondly, at the swimming pool i saw a member of staff being very rude to his collegue, the guy was told although you finished your shift you have to stay and clean the pool area. In front of guests this is beyond ethics and unprofessional.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cmunro96, General Manager at Novotel Edinburgh Centre, responded to this review, December 23, 2012
I’m delighted you enjoyed your stay. Please rest assured that I will take note of your comments and the matter will be addressed. I hope we can welcome you back to the Novotel Edinburgh Centre very soon.
Kind regard
Marc Pichot
General Manager
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Toronto, Canada
Top Contributor
59 reviews 59 reviews
35 hotel reviews
Reviews in 39 cities Reviews in 39 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed December 20, 2012 via mobile

Nice enough hotel with updated rooms. Tub and shower separate with speakers over the tub (odd if your travel companion is channel surfing and you're relaxing in the tub) Toilet is separated from rest of washroom which on the whole is great - if there is a sink in the room with the toilet. Otherwise if you use the facilities while the other guest (not your spouse) is showering then you're waiting to wash up.

Inconsistent housekeeping. Dirty tea mugs left on desk and coffee not replaced in room. That said, however, when anything was requested it arrived promptly.

Front desk forgot to register our wake up call for the morning we had a tour booked so we had 20 minutes to get ready and missed our breakfast.

Free 20 minute computer usage in lobby as well as free wifi in lobby. Food in lounge was good both times I ate and the service friendly, albeit slow.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cmunro96, General Manager at Novotel Edinburgh Centre, responded to this review, December 23, 2012
Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back to the Novotel Edinburgh Centre.
Kind regards
Marc Pichot
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Edinburgh Centre

Address: 80 Lauriston Place, Edinburgh EH3 9DE, Scotland
Location: United Kingdom > Scotland > Edinburgh
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Luxury Hotel in Edinburgh
#50 Business Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Edinburgh Centre 4*
Official Description (provided by the hotel):
The Novotel Edinburgh Centre is an AA rated 4 star hotel in the centre of Edinburgh. Perfect for a holiday in the Scottish capital, close to Edinburgh Castle and the lively Grassmarket Area, 10 min walk from Princes Street shopping and the Royal Mile. The famous Arthurs Seat is 15 min walk away and Edinburgh International Airport 15 min drive. Relax with friends or family and enjoy Elements Restaurant and Bar, 24 hour room service, indoor pool, sauna, steam room, gym and whirlpool. Limited pay parking. Complimentary WiFi available. ... more   less 
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Also Known As:
Novotel Edinburgh Centre Hotel Edinburgh
Accor Edinburgh Centre
Edinburgh Novotel
Novotel Edinburgh Centre Scotland

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