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Cowgate Tourist Hostel: Traveler Reviews


Cowgate Tourist Hostel
96 - 112 Cowgate, Edinburgh EH1 1JN, Scotland
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Traveler Reviews

84% Do not recommend
2.0 of 5 stars 32 reviews
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Dirty Disgusting Smelly Yuk

Cowgate Tourist Hostel

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1 of 5 stars
Ta2106 1 contribution
Berkshire
Jan 4, 2008 | Trip type: Friends getaway
0/2 found this review helpful

We booked this hostel as a last resort for Hogmanay as every where else was fully booked! We paid up front £50 per person per night as on the website the hostel looks grand!! We were told we had a private room for 6 with an en-suite! When we turned up we were greeted by the smell of urine and were handed 6 bed sheets! The entrance to the room was eventful trying to get the door open and dodge the puddles of urine. Once entering you are overwhelmed by the red paint! Whilst trying to open the other door to the apartment we were greeted by two wide eyed girls saying “welcome to jail”. We then entered our room to find the door was broken, it smelt damp, there was no heating, White stains on the bed linen, saliva stains on the pillows and the curtains where falling down. Then to our shock we find out we are sharing a bathroom with 3 other rooms. We didn’t even bother staying 20 mins in there we feared for our safety and that is no exaggeration! We went to complain to the front desk where “Phil” the so called manager who thinks every one is a man! was very rude arrogant and no help what so ever! When we complained bout not having our own bathroom he laughed at us and said we booked though an agent named “John” however there was no “John” we booked through them directly! DO NOT STAY HERE IT’S A DIVE!!! There is a travel lodge 5 min walk down the road we paid half the price and every thing was ace! If any one finds John pls let him know we are looking for him!

  • Liked — Not A Thing
  • Disliked — EVERYTHING
  • My ratings for this hotel
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay December 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 18-24
  • Member since January 04, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from PatriciaAli, Owner
(Management representative)
Jan 19, 2008
With regards to this review posted on the 4th January i would like add the comments of the staff. We at the Cowgate pride ourselves in our customer care and satisfaction. This particular booking was made for a group of 12 females. Apon arrival at the hostel only 6 of the girls turned up and paid their bill and checked into the hostel. Minutes later they came back to reception shouting and swearing and demanding a full refund. They said the rooms were filthy and bedding dirty? Also stating that they had booked dorm rooms with en suite which we do not have any of? The Supervisor on duty that evening was Phil mentioned in the review and he took another member of staff to the room with the girls to check this. The room and beds were clean but even so we still offered to change all bedding in front of the girls but they were not happy with this. They continued to abuse the staff with their disgusting language which was not pleasant for our other guests. These girls wanted nothing other than a full refund and to leave the hostel but this was refused as at the time of their booking they were advised that no refunds would be given. Also with regards to the comment that they did not book with an agent named John, well indeed they did and we had the girls father on the phone to Phil at the hostel who stated that he did indeed book with John one of our booking agents and that the father had made the mistake that the room was en suite to which he apologised. This is simply due to the fact that the girls made a booking for 12 and only 6 turned up leaving the 6 girls to pay the total balance. As for their comments on urine and smell of damp and the girls statement of 'welcome to hell' well this is absolute nonsense. To add some light to this we had over the new year period 588 people in our hostel over 3 days and only this one such complaint. We have very friendly staff at the Cowgate and aim to please all our guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $29 (year-round)
You have to be desparate to stay here

Cowgate Tourist Hostel

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1 of 5 stars
Mango25 2 contributions
Regina, Saskatchewan
Sep 16, 2007 | Trip type: Couples

My husband and I booked a private double room here during the Int'l festival when accommodation near city centre was limited. Our room was tiny and there was no furniture in it other than the bed - not even a chair! Although the locks seemed secure enough, our room's door looked beaten up, like it had been kicked in several times before. Our window was old and would not close. The hostel is on a noisy street (Cowgate) and is directly across from a loud bar with an outdoor patio, open until 3 a.m.! So, if you were planning any early tours, forget about sleep! The shower in our unit was broken and did not have a door. We had to pay a couple of British Pounds for bath towels. The bathroom cleanliness was questionable and the shared kitchen was dirty and gross - I would not cook anything there. The fridge was leaky and full of molding food items. We left after the first night and found alternative accommodation at the Edinburgh University campus. It was a 10 minute walk to city centre but definitely gave us the peace of mind we needed after our experience with the Cowgate hostel.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $29 (year-round)
filthy filthy filthy!!!!!!!!!!!!!!!

Cowgate Tourist Hostel

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1 of 5 stars
sharneen 1 contribution
galway
Sep 6, 2007

if you intend on staying here bring your own bed linen cos the quilt covers & pillow cases are not clean and smell violently.! the place was disgusting! a smell of dampness everywhere you went. there was no window that opened in the room but an AC system than made more noise than the pub directly across the road.! the matress were so thin you could feel the bars underneath the bed.! while we were there some girl complained that she had got bitten while she slept and had come out in a rash from the dirty bed linen! the bathrooms were very unhygenic with blood in the showers! definitely would not advise anybody to stay there no matter what your budget your better off to pay the extra few pounds!!!

  • Date of stay September 2007
  • Member since September 06, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $29 (year-round)
Horrible horrible hostel

Cowgate Tourist Hostel

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1 of 5 stars
Susan792091 4 contributions
St Albans
Aug 24, 2007 | Trip type: Couples
2/2 found this review helpful

Booked here out of desperation as coulnd't get a room at a low price anywhere else. Stayed in a twin room within an apartment sharing a bathroom and kitchen with another party. The bedroom wans't clean and the bathroom was filthy. Our room door didn't lock properly from the inside and at two in the morning the girls in the other group burst into our room - just drunk and obnoxious but obviously quite a shock to wake up like that! So secuirty isn't great. Furthermore, the hostel is almost opposite a busy pub. The noise was one thing; quite another was the constant flow of men coming accross the road to pee in the doorway to the hostel (we had side door access, not the main entrance). By the Saturday morning the lake of urine had risen up under the door and into the entrance hall. I'm no princess but at that point I was desperate to leave!

  • Liked — Price
  • Disliked — It's a toilet - literally!
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 22, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Concerts / Music festival, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $29 (year-round)
Wafer Thin Matresses

Cowgate Tourist Hostel

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4 of 5 stars
haggisboy 1 contribution
edinburgh
Apr 17, 2007
1/1 found this review helpful

location tip top, the famous 5 took a 6 man dorm and did us fine. room got a bit smelly and the matress springs wanted to make their presence felt. overall it suited us fine. we put our trust in simon cbi and it paid off. toilets were loaded with toilet roll and kitchen looked fine, as far as i could see as i walked thro it in my skimpies to the shower. a wooo hooo, wahayyy

  • Date of stay April 2007
  • Member since April 17, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $29 (year-round)
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Cowgate Tourist Hostel Address

96 - 112 Cowgate, Edinburgh EH1 1JN, Scotland