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“convenient location for city break” 4 of 5 stars
Review of The Carlton Hotel

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The Carlton Hotel
4.0 of 5 Hotel   |   19 North Bridge, Edinburgh EH1 1SD, Scotland (Cowgate)   |  
Hotel amenities
Ranked #118 of 147 hotels in Edinburgh
York, United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
“convenient location for city break”
4 of 5 stars Reviewed December 7, 2012

My wife and I have just returned from a weekend break to Edinburgh staying at The Carlton Hotel on the North Bridge. We stayed here last year which was good so we returned again this year but we were a bit sceptical as the Hotel had been taken over by a new group. Overall nothing much had changed, the staff were friendly and helpful, the reception area was the same, clean and welcoming. The breakfast choice was good apart from the fact that there was no square scottish sausage or square scottish plain bread, but that aside there was plenty to go at. The only criticism that I had was that our room was very dusty and the carpet was in need of a good vacuum but it didn't put us off and we would probably return as the location of the Hotel was perfect for visiting the Royal Mile and Princes Street

Room Tip: If you want a good nights sleep then request a room at the back of the Hotel overlooking Carlton Hil...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Castor
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 7, 2012

M and I have just returned 28th -30th November 12 from our 6th visit to the Carlton (would have been 9 but fully booked on other occasions). Once again we found the staff in all departments from check in to departure to be polite, efficient and courteous. Our bedroom, was huge as was the bed and bathroom and exceptionally clean, plus fluffy bath robes AND slippers along with all the usual complementary hot drinks and toiletries. We had lovely views onto the Royal Mile from the turret in our bedroom. Breakfasts are plentiful and with a large choice to suit all requirements. It really sets you up for the day. The bar is spacious, and afternoon teas are brilliant.The hotel to very clean in all public areas,and really looks and acts the part of a 4* hotel.
Our only grouse was the on the first night when we dined in the service in the Bridge Restaurant was very slow, mainly due to the total lack of staff on. One (very polite and efficient) waitress taking your order, who, when someone ordered a glass of wine, had to walk all the way to the Bridge bar to obtain it, (This is quite a distance) therefore leaving customers sitting at tables, waiting to give their orders.Plus there only seemed to be one waiter on working from the kitchen which did not help. Dinner menu and food was excellent. Overall a most enjoyable stay and we look forward to our next visit to the Carlton.

Room Tip: Look out for special offers in the press/on line for 2 and night breaks as rack rates are quite high...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Dartford, United Kingdom
Top Contributor
63 reviews 63 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 7, 2012 via mobile

Good hotel. Courteous and efficient staff. Brilliant location right in the centre of town by all the attractions but ironically that brings the biggest drawback - this is not the place to go for a restful nights sleep. Constant road and general city centre activity noise. And the hotel itself is creaky and noisy given its age. Well appointed though. My room was small but clean and had everything I needed. Very nice bar area on first floor. The ubiquitous and slightly disappointing rubber egg breakfast buffet experience that seems to be par for the course these days. Didn't eat a main meal so can't comment on that nor did I use the spa. I'd use again but take ear plugs next time.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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cheshire
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed December 6, 2012

Booked this hotel well in advance then found on arrival it was full. Not my problem their system went down two days earlier and they did have my phone number and e-mail address. Ok they found me another hotel but it was further away from the city centre than I wanted so I will not be going back.

Stayed December 2012, traveled with friends
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scotland
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed December 6, 2012

Before continuing I will say all staff were courteous and polite. It was the facilities I had a problem with. Had booked a 5 pm deal at a cost of £75 for 2,with Lunch and glass of proseco.
The pool area was dimly lit and on closer examination the walls and ceiling were really black and mouldy looking. Paint was falling off the walls and I dread to think what the canopy slung over the pool was hiding. My treatments were average. Had to get into lift,travel 5 flights and walk through bedroom corridors in my robe and slippers-glad I didn't meet anyone!!!!!. The room was a converted bedroom with no ambience to help me relax and enjoy my treatment. After my treatment had to sit in room until therapist had prepared it for the next client. Then it was back through the corridors and down to spa.
Decided to get changed to go for lunch-tried to give us afternoon tea at first!!!! Lunch consisted of soup -ok and I had pasta that had been overcooked and tasteless. My husband took the cold cut platter the cheapest looking cold cuts I've ever seen.
Certainly not worth £75 and would have been extremely upset if I had paid full price

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Western Australia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 5, 2012

We stayed the nights of 25 th and 26th of October, booked from Australia. In contrast with most hotels in Europe, the double room was large and airy, and we had no problem with street noise. There was a little trouble checking in, but the concierge did a mighty job in sorting the problem and getting us to our room. Cleanliness was not an issue, and the bathroom was a good size. We ate a very good evening meal with first class service. The location, just around the corner from the Royal Mile and a few minutes walk from the Town centre, is MADE for shopping. The malt whisky shop just round the corner has three hundred varieties of single malt.....

I was very pleased with my stay, and will certainly be back. Full marks to the Carlton.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bandon, county cork
Top Contributor
116 reviews 116 reviews
53 hotel reviews
Reviews in 77 cities Reviews in 77 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed December 4, 2012

Our room was quite nice and very clean. The location is excellent as the hotel is situated more or less in between Princes Street and the Royal Mile.

I tried out the spa. Everything works, ie the steam is good and the jacuzzi and sauna are hot. But oh dear, it's just so dingy and in desperate need of refurbishment. I couldn't figure out if it's actually a public facility which the hotel is allowed to use for its guests. In any case, this facility in its present state lets the hotel down badly.

Breakfast is a buffet and I was pleasantly surprised at how good it was. The staff were very attentive and we were able to store our bags for the day.

I definitely wouldn't choose this hotel for a spa vacation but if you are keen to be in a central location, it's is a reasonable choice. I was of two minds whether to rank it three or four stars.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about The Carlton Hotel

Also Known As:
Barcelo Edinburgh
Carlton Hotel Edinburgh
The Carlton Hotel Edinburgh, Scotland
Address: 19 North Bridge, Edinburgh EH1 1SD, Scotland
Location: United Kingdom > Scotland > Edinburgh > Cowgate , Old Town
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Romantic Hotel in Edinburgh
#43 Family Hotel in Edinburgh
#54 Luxury Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Carlton Hotel 4*
Official Description (provided by the hotel):
The four-star Carlton Hotel Edinburgh is right in the heart of Scotland's historic capital city, situated on North Bridge overlooking the Royal Mile. Just minutes from Princes Street and Edinburgh Castle, with 189 bedrooms it's the perfect base for exploring what the city has to offer. Take the Edinburgh Dungeon Tour, unearth the city's history at the National Museum of Scotland then take in the spectacular views of the skyline from Arthur's Seat. Get your heart rate up in the squash courts, pamper yourself in the spa and beauty rooms then enjoy excellent local food in the contemporary Bridge Restaurant. ... more   less 
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