We stayed for 3 nights in December to celebrate my partners birthday. When we booked (a superior room) we requested a castle view and mentioned the birthday.
Things started well, we arrived really early on Friday (11am) our room was ready and we checked in straight away. The reception staff were friendly and when we arrived in our room which was on the 5th floor with a view of the castle, there was a birthday card with 2 drinks vouchers which was a nice touch. The room was clean and well appointed. That evening there was a firework display at the castle to celebrate St Andrews day which we had a fabulous view of. The hotel is in a great location for seeing Edinburgh.
After that things went down hill, we noticed that the room was half carpeted and half wooden floor which was a bit unusual and turned out to be a bit of a nightmare. There were earplugs by the bed which we assumed were to block out the outside noise given that we were facing the street. To be fair we could not hear any noise from the street up on the fifth floor but a good night sleep we did not have. The walls are paper thin and whenever our neighbours walked around their room it felt like they were in our bedroom. They came in later than us and although they were not noisy they woke us up late at night and early in the morning just by walking around their room.
Breakfast was served in the heights restaurant, we had no trouble getting seated and the view of the castle was amazing. The cooked breakfast was advertised as cooked to order, on the morning of my parters birthday we had the full Scottish breakfast which came out far to quickly to have been cooked to order and seemed to be luke warm heated by the scorching hot plate. Sadly by lunch we were both being sick (bringing up the breakfast) and were sick all through the night and into the next day. We had to cancel our reservations at the number one restaurant (which had been booked for months) and we lost a day and a half of our 3 day trip. We were devastated ;(
The hotel did take us seriously, they took a report and provided us with a late check out as well as sending up some bottled water and offering us room service if we wanted something to eat. They said that there had been no other complaints and there is nothing to prove it was the breakfast that made us ill, we may have just been unlucky.
Other small items to note about the hotel/rooms - the hotel bar has no atmosphere what so ever and the restaurant downstairs was empty throughout our trip. The water pressure was very low and the shower was little more than a dribble, there was not much storage (if you need it - we didn't) and the windows had a lot of condensation on them. Reading the reviews on here would suggest that if the hotel re-fitted the windows throughout the hotel a number of the outdoor noise and room temperature problems would be resolved.
We stayed in room 5021 - great view and no outdoor noise but you can hear your neighbours.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 7, 2012
Thank you for your review, Carrie Leigh. I was sorry to hear that you were unwell during your stay with us. As you stated in your post, we received no other reports of illness over the same weekend and I do believe that in most cases the incubation period for food poisoning is significantly longer than just a few hours. We served over 100 breakfasts on the day you dined with us, so it looks more likely that your illness was caused by either a virus or from food eaten prior to breakfast the day you were ill. I do hope you and your partner have made a full recovery and will get the opportunity to come back in the near future to enjoy another weekend in Edinburgh.
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