Stayed here last weekend for our wedding anniversary on one of the hotel’s special weekend packages and I must say it was magnificent. We were upgraded to a suite which opened up onto the stunning rooftop terrace – just a shame about the Edinburgh weather! Everything about the room was top notch from the size of the bed to the bathroom with Jacuzzi AND wet-room. The staff were all friendly and courteous. We also had breakfast in bed on the Sunday morning which turned up bang on time and went down a treat!

We stayed for 2 nights in a standard room, very clean, very comfortable with everything you need and good service from the staff. We booked through expedia and paid half the price of what we where quoted by the hotel direct ! It is a very stylish hotel however not much soul - there is no restaurant or served bar (it is self service?). Breakfast wasn't included in the rate but we chose to skip it at £16.95 and opted for a good lunch out instead. The Hotel itself is basically an upmarket Travel Inn.

You do have to go out to eat in the evenings however there is plenty to choose from we can certainly recommend the Haldanes Restaurant, 39a Albany Street - its about 5 minutes from the hotel beneath a georgian hotel in a residential street so you do have to look out for it but the food is fantastic although a bit on the high side approx £26 for aberdeen angus steak, although it is frequented by the famous, another good one is the witchery and for lunch the Whighams Wine Cellars is good value and good food and handy location on Charlotte Square so you can shop all the way down princes street then stop for lunch and return along George street !

I would stay again because of the location, however if you want a more personal service and actually see staff and other guests then maybe this hotel isn't for you !

An acceptable business hotel - nothing to distinguish it from the competition, and I'd been expecting something a bit more interesting. I'd stay here again (and I'd stay here over and above the terrible Balmoral), but don't get excited about coming here.

We stayed at the Glasshouse as part of our honeymoon. First the good things - fantastic location, beautifully designed, friendly staff, great breakfasts, most comfortable bed I've ever slept in. However, I do agree with other reviewers that for a '5-star' hotel, it's little hit and miss.
We ordered newspapers to be delivered every morning which were totally forgotten about. When we reminded them on the third day they apologised and said we wouldn't be charged (!) but no compliementary papers after that, which you'd expect.
Also, the service at breakfast on the Sunday was pretty poor. It was clear they didn't have nearly enough staff. We were left waiting for ages as others around us were served. Also the scrambled eggs were burnt.
Our breakfast was included in the price and on other days, to be fair it was amazing. I've never stayed in a place that offered unlimited free smoked salmon as part of the buffet.
A quick word on the 'honesty' bar: someone had added their drinks to our tab. The hotel did take off the drinks when we came to settle up but the system is very open to abuse. You simply write down what you've ordered and your room number in a book that's left out in the bar.
On the whole though, I would recommend this hotel provided the price was right. We booked online and paid just over £100 a night plus breakfast which I think is fair.