We booked a 5 day stay at the Glasshouse as a romantic city break. The room was a studio/suite and we booked directly through the hotel [£225 incl breakfast].The room was good but I must admit we were not overly impressed. We had several issues with the hotel and were not pleased with the responses that we had. The first issue was that our plug in the bath was not working [a twist mechanism on the side) and we were unable to have a bath before going out. Despite two phonecalls and a trip to reception we had still had no joy. We went out briefly and on our return, still no-one had been to fix it - despite promises. Eventually after a third "can I speak to the manager" phonecall, we had a young lad come up and fix it - no manager and no apologies. My other half was so angry when this young lad arrived with no screwdriver!!! Again we waited and eventually with much blundering it was fixed. We also had an issue at Sunday Breakfast. Short staffed; we were left for 45 mins with others arriving after us being served before us. We left [after complaining to the Manager]without breakfast. Yes, it was refunded but nothing else! Not even a free breakfast with compliments.
Please bear in mind that if you have a car [we had rented one] there is only parking at an NCP which was very expensive - despite a small discount from the hotel. Also, only serve breakfast and room service [expensive & basic]. You must go out for evening meals. Not difficult with the location but after a long day slightly aggravating.
Overall an okay experience...but will not return.


(2 votes)






