After reading many reviews we chose The Glasshouse for our 4 night stay in Edinburgh .
It must be said that it is positioned in a very good location for the city .On arrival the staff were friendly .No daily newspapers were offered to us which we felt was unusual .
We were shown to our Garden room and my initial feeling was of disappointment. The room was much smaller than the photos on the website lead you to believe .The room furnishings were dated ,scratched and generally in need of refurbishment .They looked tired and in need of replacing.Having said that the view from the room out on to the roof top garden was pleasant and it was nice to have seating outside the room [unfortunately we never got to use it as it was not warm enough ].Mind you other quests in the room next to ours were happy to use their seating at 2 am in the morning, of our first night to have a loud conversation, and very interesting it was too ! [might it be suggested that a polite note in the room asking that guests be considerate to others after a certain time at night ,if out in the garden ]
As my husband had not been too well prior to coming to Edinburgh we tended to go out sightseeing during the day ,have an early evening meal then return to the room to relax in the evening .Every night we could hear a low rumbling noise .To start with I thought it was the wind on the roof ,then realised that in fact it was probably coming from the OMNI complex next door .It was the type of noise you get in a multiplex cinema where you can hear the film in the next screen .One morning some other guests in the lift said they heard it every night too .So I asked the receptionist if our room on Floor 3 was in fact over the cinema and she said it was ,and that would be what we could hear .She said she hoped it wasn't too annoying !
The plumbing as mentioned by other guests was very noisy .The toilet flush was the loudest we have ever heard ,and the air-conditioning too was loud.
The bed was very comfortable but the bedding a little the worse for wear with small holes in the sheets.
Breakfast which was not included in the price of the stay was a disappointment. We arrived at 9 am which was not late as we were told breakfast service went on till 11 am ,but the dishes on the buffet were depleted and not replenished .The cheese platter had three single pieces of chees on it and that was it .Dishes were not cleared from the table while we breakfasted .We decided for the price and for what was on offer we would be better going up the road to the Starbucks for breakfast after the first day which is what we did. The staff seemed indifferent to us, not bothered if we were there or not .
Our overall option of this hotel is that it is a good location and that is what you are paying for .It is a bit soul less. From what others have said the rooms seem to vary a lot in standard. Perhaps we were just unlucky in the room we were allocated ,and hit the breakfast service on a bad day ,but the impression left would definitely not make me recommend this hotel to friends.
We travel widely through the world on a regular basis so can honestly say we can review places with similar star rating ,fairly.
I doubt we will be returning in the near future to Edinburgh so please management don't offer to make things right for us on our return to your hotel.
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- Also Known As:
- The Glasshouse Hotel Edinburgh
- Glasshouse Edinburgh
- Edinburgh Glasshouse
- Glasshouse Hotel Edinburgh
- Glass House Edinburgh
- The Glasshouse, Autograph Collection Hotels Edinburgh, Scotland