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“Amazing hotel with fantastic staff” 5 of 5 stars
Review of The Glasshouse, Autograph Collection Hotels

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The Glasshouse, Autograph Collection Hotels
5.0 of 5 Hotel   |   2 Greenside Place, Edinburgh EH1 3AA, Scotland (Calton Hill)   |  
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Ranked #26 of 144 Hotels in Edinburgh
Cumbria, United Kingdom
1 review
“Amazing hotel with fantastic staff”
5 of 5 stars Reviewed 3 days ago NEW

This was booked as a birthday surprise for my partner's 50th birthday. The staff made every detail special and truely wonderful experience. The rooms were luxury as was the whole experience from strat to finish. A great location and a 1st class hotel, worth every penny for that special occasion. Can't thank the hotel enough for a wonderful experience.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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588 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
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1 review
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed there for her 30th and they actually upgraded us for free! We were very grateful and wouldn't expect that everytime but it was really nice and they didn't have to. Honestly next time I'd just book the suite "Auchentoshan suite " because it was so nice. All the staff were lovely too. We'll be going again. :)

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have just returned from a two night break at the Glasshouse. We were delighted to be upgraded to a suite and had a wonderful room with a large balcony. We had a three course meal each evening served In the Snug. The food and service were brilliant. Breakfast was superb with a lovely buffet and a fantastic selection on the a la carte menu. We slept so well, the hotel was so peaceful and the bed superbly comfortable. The roof terrace was amazing and we walked around it frequently. We spent three days exploring Edinburgh and didn't want to leave.
We really hope that we can return to the Glasshouse soon. We do not often stay in hotels as we often find them noisy and soulless but this was certainly not the case with this gem. Well done to all who work there to make this such a special place to stay.

Room Tip: We would thoroughly recommend the suites as the balconies and terraces were superb.
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  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 days ago NEW

My Husband and I visited the Glasshouse on our annual Christmas shopping spree at the Edinburgh market. The hotel was in perfect location to the city center, Omni and Playhouse. Our room was a suite which had a massive balcony and the room was finished to an extremely high standard. After enjoying our busy day we could go to the hotels Snug Bar for a quiet drink and a game of cards and our breakfast the next morning was great. Staff were very friendly and parking was only £5 for our overnight. Great Christmas Get Away!!!! Would return to this hotel!

Room Tip: Ardbeg Suite (Room 49) Great View and close to the Snug Bar
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Federico C, General Manager at The Glasshouse, Autograph Collection Hotels, responded to this review, 3 days ago
Dear ChloeSemple,

Thank you for choosing The Glasshouse Hotel for your recent stay with us.

I am glad that you enjoyed this special time of the year in one of our suite. Indeed our location and facility due allow our guests to explore the city and than relax in the room or in the Snug.

Looking forward to welcome you back

Regards

Federico Ciampi
General Manager
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Genoa, Italy
Senior Contributor
48 reviews 48 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

That's a good example of what should be called " an Oasis of tranquillity downtown an European City" . Spacious room , nicely furnished room ,our room was with an outside space British grass and medium size bush and trees. Breakfast in the morning was perfect , full of gourmet stuff. It is really well located downtown edimbourgh. suggested

Stayed May 2014, traveled with family
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Federico C, General Manager at The Glasshouse, Autograph Collection Hotels, responded to this review, 4 days ago
Dear Stefano_pittaluga,

Thank you for choosing The Glasshouse hotel whilst in Edinburgh.

It is great to read that you did enjoy and relax whilst staying with us. Indeed our facilities and locations are second to none in Edinburgh. I hope you will have the chance to come to see us towards the spring to enjoy even more our roof top garden.

Kind Regards

Federico Ciampi
General Manager
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newcastle
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Stayed here two nights for my birthday , great location , lovely hotel I can't fault it at all. Spacious rooms , great shower, comfy beds. All staff are very friendly and helpful . Nice snug to chill out and have a drink . I'll definately stay here again.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Federico C, General Manager at The Glasshouse, Autograph Collection Hotels, responded to this review, 4 days ago
Dear Pollynewcastle,

Thank you for choosing our Hotel for such an important celebration.

I am delighted to read that you both fully enjoyed your stay and please do not forget that you can earn and redeem Marriott Rewards points whilst staying with us.

Looking forward to welcome you again for more celebration.

Kind Regards

Federico Ciampi
General Manager
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Senior Contributor
37 reviews 37 reviews
19 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice hotel in a convenient location. The front desk staff, especially Louise, and restaurant crew was amazing and worked their behinds off. There were areas of the hotel and amenities that didn't quite live up to other 5 star properties. Some common areas were a bit tattered and housekeeping seemed to get started bright and early, which is understandable, but often slammed doors noisily. All and all a thumbs up, but pricey for a 4.5 star property.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Federico C, General Manager at The Glasshouse, Autograph Collection Hotels, responded to this review, 4 days ago
Dear Akinsrule,

Thank you for taking the time to share your recent experience with us.

I was glad to hear your comments about our team, in particular Louise, however I was disappointed to hear about our public areas as we did softly refurbished it in June 2013.

I do hope we will have a chance to welcome you again soon to have hopefully a full 5* experience.

Kind Regards

Federico Ciampi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Glasshouse, Autograph Collection Hotels

Address: 2 Greenside Place, Edinburgh EH1 3AA, Scotland
Location: United Kingdom > Scotland > Edinburgh > Calton Hill
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#17 Luxury Hotel in Edinburgh
#27 Business Hotel in Edinburgh
#34 Romantic Hotel in Edinburgh
#53 Family Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Glasshouse, Autograph Collection Hotels 5*
Number of rooms: 65
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Also Known As:
The Glasshouse Hotel Edinburgh
Glasshouse Edinburgh
Edinburgh Glasshouse
Glasshouse Hotel Edinburgh
Glass House Edinburgh
The Glasshouse, Autograph Collection Hotels Edinburgh, Scotland

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