A very unpleasant and stressful experience and not worth the hassle!
With great expectation we arrived outside the hotel at a small, totally inadequate 'Taxi' rank where we were forced to double park in a busy bus lane while we went to reception to enquire about parking. We were advised that it was a simple matter of going up the road, turning left and left again into the multi storey car park. Asked if there was anyone to help us with our bags we were told unfortunately, no. So, to the continued aggravation of queuing traffic we unloaded the car and then returned to park.
Carefully following the instructions - arrived at underground car park with much relief only to be confronted by a closed barrier with no apparent means of entry. Backed out and continued down road to another underground car park which also had a barrier and was ' Private' ! No signs for Hotel parking - Nothing!! Continued to bottom of road which was a dead end ! Turned round and back up to main road which of course was one way only which forced me away from the Hotel and into the busy City traffic and a great deal of confusion - particularly aggravated by the new Tramway.
I eventually found my way back to the Hotel after some 15 or so minutes only to have to repeat the original trauma of parking outside.I am now angry.
Returned to reception and insisted to be accompanied to the car park.After a further 10 minute wait a young man appeared and came with me.
When we eventually got back to reception we then had the challenge of finding our own way to our bedroom ! On a positive note - the room was very pleasant.
Breakfast the following morning was another challenge. There were no directions or signs to the dining room AT ALL. And not a sign of any staff to ask.When, however we did eventually find the dining room after a long walk, the breakfast, I have to say, was extremely good.
There can be little doubt about the money spent on this Hotel. What a pity they didn't invest more time and money on guest care and service.
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- Also Known As:
- The Glasshouse Hotel Edinburgh
- Glasshouse Edinburgh
- Edinburgh Glasshouse
- Glasshouse Hotel Edinburgh
- Glass House Edinburgh
- The Glasshouse, Autograph Collection Hotels Edinburgh, Scotland