Returned back to Glasshouse after having coming to this hotel for many years before it got bought out by Marriot. this time I returned as a Marriot platinum member.3 main takeways:
1. Service is lazy. The lady at check in was the least friendly I have met and kept saying she just started working. Who cares.
2. Arrived at the room booked and the room wasnt done up and missing too many items.
3. No Platinum member goodies were offered unlike all other Marriot or Ritz Carlton hotel I have visited worldwide.
In my view its a huge disappointment compared to what it was before. I was wanting to come back as I remembered the service was par excellent and didnt really care whether its part of Marriot or not ( like Mandarin Oriental in KL, worth the visit). Will I visit in the future? Unlikely.my advice is to check out the apartments on the west end. Absolute cracker and akin to what Glasshouse was before.
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- Also Known As:
- The Glasshouse Hotel Edinburgh
- Glasshouse Edinburgh
- Edinburgh Glasshouse
- Glasshouse Hotel Edinburgh
- Glass House Edinburgh
- The Glasshouse, Autograph Collection Hotels Edinburgh, Scotland