We are left feeling somewhat ripped off after staying at the Glasshouse Hotel given that for a comparible price elsewhere in the city you are able to receive a genuine 5 star stay. The reception usually contains just 1 member of staff, the honesty bar is clearly another way of saving on staff costs and the walk to most rooms is akin to finding your way to a cinema screen in the building next door. If you're unfortunate enough to be allocated suite number 106 (normal rack rate £400 per night) we'd suggest you ask to change rooms. The "floor to ceiling" view is obscured, it's above a loud and noisy bar that you'll have to listen to music from until 3am at weekends and it's absolutely not got a view of either 1) the roof garden or 2) the city. When reporting our disappointment we were told we should have said earlier as it was now not possible to move and when reporting our commentary to the manager, he reported never having received any negative feedback of similar ilk from any previous guests. I suggested to this manager that he seek out some feedback sights in order he could verify that our feedback is absolutely not in isolation. Whilst choice of textiles and furnishings is clearly of a very high standard, as are the bathrooms, it's a bit similar to staying in a newly decorated Travel Inn with bigger beds and better linen. Breakfast costs are very expensive and if you choose the £5 room service extra, the overly priced food items are so cost cutting that breakfast for 2 will arrive on 1 tray! Not all the TV channels worked at which point we were told "this is not the fault of the hotel" and whilst that might miss the point, it was also incorrect and not particularly service focused. Benchmarking room 106 with the following content from the hotels actual website (room description of a suite) "Spacious double room and leather lounge area (we had 2 armchairs, not a bit of leather in sight) with floor to ceiling windows (not in room 106) offering views over the two acre roof terrace or Edinburgh City (not in room 106). Egyptian cotton sheets with duck down duvet. Free decanter of Whisky. Stylish glass bathrooms with Korres toiletries. Complimentary personalised business cards (no sign) complimentary shoe shine and complimentary newspaper. Mineral water and scented candle (no candle) on turndown. Plasma TV, CD player and music library, minibar, satellite TV (limited) air conditioning. DDI telephone line, voice mail, broadband, fax and modem point (£5.95 an hour). Wireless internet access."

Nice staff, but no way 5 star. Over priced, noisy and not as sold. I would suggest the management and owners of the Glasshouse visit the Balmoral and the Scotsman to understand a service culture. Whilst the traditional compared to the modern are varied, it's possible to run a contemporary modern hotel without compromising on value for money or genuine service substance. You cannot charge 5 star prices and provide a 3 star experience, nobody with any wisdom will come back.