Booked a last minute stay in Edinburgh and loved this hotel. Can't say what made it so special as the quality is under stated but just couldn't fault anything. Staff and service was excellent and the suite was outstanding. Lovely comfortable beds and tasteful sitting area with stylish bathroom. A real haven of peace in the centre of Edinburgh, can't wait to return.

No problems with the hotel or staff, but what did annoy me was that on-site parking is not available, and the hotel does not provide directions or cost details of the public parking that is available (currently £12.00 / day). The Omni car park is about a 5-6 minute walk from hotel entrance to car.

The hotel is not concerned that the above parking information is not made available to the customer.

The staff personnel I spoke to did not want to take personal ownership of the complaint, which suggests it is a common complaint that no one in the company wants to address.

We struggled to find the Hotel as the outside sign was not visible in the dark. The receptionist was helpful for the first 3 calls but after that sounded a little exasperated with us.
The Hotel room was great teh only down side being that I wanted a long relaxing bath after a hard day sight seeing only to find that the room was only equipped with a shower.
The fluffy towels, robes and slippers were a god send and the bed was most comfortable.
Breakfast was great and my eggs benedict were perfect and teh buffet was well stocked and easily accessible.
The staff were pleasant and friendly even when at 9pm teh fire alarm went off, teh fire brigade arrived and we had to stand outside in teh arin and cold. As soon as serious dangers had passed we were allowed into the lobby.
I would reccommend this hotel with its pleasant atmosphere, great fluffy towels, comfortable bed, good breakfast and teh fantastic honesty bar.

We are just back from a 2 night stay at the Glasshouse, which we booked for a birthday celebration.

The facade of the Hotel is truly beautiful and its in a great central location just off Princess Street and a 10 min walk to the Royal Mile.

The room was fabulous, very clean and modern with a great comfy bed.

A bottle of champage awaited us, as arranged and the staff were professional and polite.

The 'honesty' bar is a great idea, although the title 'snug' is misleading.

We would stay there again, and would recommend the hotel to anyone visiting the amazing city of Edinburgh.

On the downside, the Glasshouse lacks a little warmth and character, and it wouldn't take much to add a little Scottish flavour which would be lovely.

The staff are polite and professional, but again lack that extra something that makes a Hotel truly unique (The exception is the doorman who is fantasticaly chatty)

A lovely Hotel in a great City.