We reserved our room 5 months prior to our arrival. Confirmed with the hotel, via several emails that assured us we would have a One Bedroom Superior Apartment. Room to have either King bedroom or two twin beds. With Smoking. We wanted to make sure we could have the right room and did not want one of the lesser units. If we could not be accommedated we would look else where for a reservation. We were to stay a total of 5 days. Our flight arrived late in the evening. We did not arrive at the hotel until around 8 P.M.
They stated that they were completely booked up, and that they had upgraded us to a two bedroom apartment. We thought how nice. We had read about the other reveiws of the upgaded apartements and had seen the pictures of the two bedroom apartments.
Well, there was a reason this unit was still available. The bedrooms were about 8X8 and had a single double bed. Double beds are shorter than the twins and kings.
At 6' 4" I had to sleep in the bed cross ways, let alone was my girlfriend going to sleep in the bed with me. Thia was not going to make for a very ROMANTIC TRIP. When we contacted the desk and stated our displeasure with the room, they stated that the room was all that was available. That the hotel was completely booked all week and that they would try to move us. We advised them that we would then be checking out tomorrow and staying else where. They then tried to play a strong arm on us, by stating that we would have to pay for each night they could not rent our room. I advised them that they did rent our room already, and showed them the confirmation emails from the manager. We argued about this for a few minutes until he understood that I would not allow the charges to be put on my credit card. I paid cash for the room.
A few other notes about the hotel. Carpets were filty and the furniture in the sitting room had stains on them. The hotel is located on busy Queen Street. So it is very loud with vehicle traffic. The walk to the Royal Mile is approx. 25 Min. Up hill. It is not right next door as they would have you believe. We found the Radisson SAS right on The Royal Mile to be very close to everything and had helpful staff. At 20 pounds or 40 dollars more well worth the extra price.
We stayed at several different hotel while in Scotland we found when they say we have upgraded you. This really means we have the last lousy room left for you that no one else wanted. My advise get to your hotel early and get a choice of rooms.

Nice space, very large units, and clean. Great location - 10 minute walk to Old Town. Plenty of great restaurants within 5-10 minute walking distance. Friendly staff. Nice, simple continental breakfast in AM, wine in afternoons. Would stay there again!

We had a fantastic stay earlier this month. We were given a free upgrade to a penthouse apartment, and reception organised a lovely basket of flowers on request. The staff were very helpful, booking taxis and helping with queries.

The apartment was in excellent condition and very comfy. The bathrobes were a nice touch, along with the milk which meant we weary travellers could have a nice cup of tea on arrival!

The free internet access is extremely handy, and the complimentary breakfast muffins delicious. Free DVD loan was great for a wet evening.

This is our third stay at the apartments and each time we have thoroughly enjoyed our stay.

I stayed in the Royal Garden Apartments for two nights over the weekend of 19th May 2006. They were excellently located and amazingly comfortable. The apartment was extremely well equipped. I would recommend these apartments to anybody. It made such a difference to have an apartment instead of just a hotel room to go back to after a wet day of sightseeing. The staff were friendly and helpful and the apartment was spotlessly clean.