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“Suprise £50 deposit” 3 of 5 stars
Review of Holyrood apartHOTEL

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Holyrood apartHOTEL
4.0 of 5 Hotel   |   1 Nether Bakehouse | Holyrood, Edinburgh EH8 8PE, Scotland (Old Town)   |  
Hotel amenities
Ranked #63 of 146 Hotels in Edinburgh
Ardrossan, United Kingdom
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Suprise £50 deposit”
3 of 5 stars Reviewed May 8, 2014

Stayed here and booked through a comparison website so was very pleased with the price however there was no mention of the £50 deposit on top of the room charge in case of damage. Although I do not object to putting down a deposit it would just be nice to know prior to arrival. Afterall if you're on a holiday/break you usually have every last £ planned on activities/meals out etc.

Providing you leave the room as you find it the £50 will be transferred back into your account in about 5-10 working days depending on your bank...Good job I didn't need it for anything - not.

Room was nice, not sure if it's really 4 star but very comfortable. The heating works well with our room being like a sauna therefore we left the windows open at night which in turn lead us to be woken up very early by delivery lorries arriving at the back of the hotel.

Would stay again as the location was great and I wouldn't be so shocked when they take/"borrow" an extra £50 from me!

Stayed May 2014, traveled with friends
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626 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Magherafelt
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 6, 2014

My boyfriend and I were more than pleased with this accommodation! The staff were so friendly and helpful, the room was beautiful and made our stay so comfortable. The kitchen meant we didn't have to spend our whole trip eating out and the bathroom was lovely. Overall it was quiet and offered a great nights sleep! :) On arrival is was so clean and they had left dishwasher tablets, soap' tea bags etc. ready for us to use! (Even milk in the fridge which was a pleasant surprise!) I would recommend this to anyone planning a trip to Edinburgh!

If I was to criticise one thing it would be the map provided when booking! Google map it before you come! We got lost!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Big Lake, Minnesota
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 3, 2014

Nothing beats booking an apartment rather than a hotel room, particularly if you need to book multiple rooms. This apartment was clean and spacious, with a hardwood floor in the living area and view of Salisbury Crags. It came complete with dishes, towels and linens, and even coffee and tea with a container of milk in the fridge. And unlike some other apartments I have booked, it had daily maid service. Some of the utilities took a bit of time to figure out (like having to turn on the hot water for showers outside the bathroom door) but once figured out, it became second nature. The combined washer/dryer for laundry didn't really dry, but we hear that this is typical. Conveniently located one block from the Starbuck's at the lower end of the Royal Mile. I can't say enough good things about this place!

Room Tip: The two bedroom two bath facing the Crags was perfect.
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 22, 2014

I was really impressed with these apartments and the facilities they offered. They were spacious enough for the four of us with two bedrooms and bathrooms. The apartments have everything you need and extras included for breakfast, tea, coffee & juice etc. We were in an executive room on the 5th floor which was quiet and out of the way of people coming and going. My ONLY negative comment was the creaking of the doors and floor boards. The reception staff were very friendly and helpful. The house keeping staff deserve a mention as these rooms and the whole place was immaculate.

Room Tip: Ask for top floor as you won't get any noise from below as our floors were very creaky as were t...
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  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdinburghCollection, General Manager at Holyrood apartHOTEL, responded to this review, April 25, 2014
Dear,

Thank you for your recent review of Holyrood apartHOTEL. It is with pleasure to hear that our serviced apartments met your expectations and you had a positive stay with us. We have noted your remarks about our floors and I would like to assure you that we are working on this issue.
We are glad to hear that our house keeping and reception staff added to a memorable visit to Edinburgh. Please be sure that all your comments will be shared with the rest of our team.

We are looking forward to welcoming on your next visit to Scotland's capital.

Kind regards,
Leon Kiteley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derry, United Kingdom
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 16, 2014

The apartment was excellent- equipped with everything you could need, would be perfect for someone travelling with kids. It's located about a 10 minute walk from the centre of Edinburgh. Would definitely recommend and will be staying here again.

The only downside and the reason for only 4 stars is the lady who checked us out on the Sunday morning, she was incredibly rude. The rest of the staff were great- friendly, polite and very helpful. It's a shame one member of staff can let the whole team down.

  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdinburghCollection, General Manager at Holyrood apartHOTEL, responded to this review, April 25, 2014
Dear,

Thank you for your kind review on TripAdvisor. We truly appreciate your feedback and we are very glad to hear that you praise the perfect location and our fully equipped apartments.
We would like to apologise for the check out service that you have received and to assure you that this is not typical for our reception staff. We hope that this incident will not change your mind about staying at Holyrood apartHOTEL in the future.
Looking forward to welcoming you again during your next stay in Edinburgh and hoping we can prove our high standard of hospitality next time.

Kind regards,
Leon Kiteley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derry, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 15, 2014

These apartments were perfect for our hen weekend. Clean, comfortable, great location. Staff very friendly, nothing was a problem. Beds very comfortable and kitchens really well equipped (dishwasher, washing machine etc). Tea bags, coffee, sugar, milk provided which I thought was a lovely touch! Will def recommend to friends for future visits!

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidelberg, Germany
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 12, 2014

We really appreciated this flat, especially because it was spacious, modern and well equipped with everything you may need for a short or even longer stay, including dish washer, microwave and washing machine. There were two bedrooms and even two bathrooms, one with a bath tub and another one with a shower. The room service cleaned and changed the towels every day. Furthermore, the location was also very good, just a few steps from the Royal Mile but nevertheless very quiet.

The only thing we didn't like was the flush of both toilets; they both needed quite a long time to get filled up again after flushing.

All in all we can really recommend both the apart hotel and the city of Edinburgh!

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holyrood apartHOTEL

Address: 1 Nether Bakehouse | Holyrood, Edinburgh EH8 8PE, Scotland
Location: United Kingdom > Scotland > Edinburgh > Old Town , Castle / Royal Mile / High St
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Wheelchair access
Hotel Style:
#22 Family Hotel in Edinburgh
#34 Luxury Hotel in Edinburgh
#46 Romantic Hotel in Edinburgh
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Holyrood apartHOTEL 4*
Number of rooms: 41
Official Description (provided by the hotel):
Holyrood Aparthotel offers you best hotel accommodation in Edinburgh. Choose one of our exclusive self catering apartments and enjoy the privacy & services of a hotel room but with with the freedom and space more like home. ... more   less 
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Also Known As:
Holyrood ApartHOTEL Edinburgh, Scotland
Holyrood Aparthotel Hotel Edinburgh

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