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Clarendon Hotel: Traveler Reviews


Clarendon Hotel
25 - 33 Shandwick Place, Edinburgh EH2 4RG, Scotland
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Traveler Reviews

64% Recommend
3.5 of 5 stars 110 reviews
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[ Date ] [ Rating ]
Three (small) stars

Clarendon Hotel

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2 of 5 stars
Bowral 14 contributions
Bowral, Australia
Aug 24, 2008 | Trip type: Couples

The Clarendon Hotel in Edinburgh is a bit of a mixed bag. The hotel is rated as 3 star but I would suggest that they would only be small stars! The hotel is old, the decore is tired and in need of some renovation.
On the other hand, the rooms are quite adequate in size, clean and confortable.
The hotel is centrally located in Shadwick Place with the airport shuttle bus stopping outside the hotel. It is an easy 5 minute walk to the main area of Princes Street and then on up to the Castle.
Breakfast was good but trying to explain an order to dining room staff whose English was less than adequate sometimes caused a few problems.
I would probably stay there again but no more than a few days.

  • Liked — Location in relation to centre of Edinburgh and airport shuttle bus.
  • Disliked — Age and condition of the hotel and the lack of language skills of the dining room staff.
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since January 17, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Older travelers, Families with young children, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $122 (year-round)
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Dissapointed

Clarendon Hotel

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2 of 5 stars
HReviewer 1 contribution
Dorset
Aug 13, 2008 | Trip type: Couples

We booked this Hotel through Alpha Rooms firstly because of the reviews on their web page and secondly the pictures, which bear no resemblense of what we found at all.
The first room we were given was no bigger than a shoe box. Very shabby in decoration and with very dirty net curtains. The window led out on to the fire escape with steps right up to the window. The 2nd room we were given was bigger in size but again was in a very shabby state of decoration as was the whole hotel. It needed a complete facelift. This was not at all what we expected for the price we paid (£117.00 per night) and we felt very let down by Alpha Rooms. There were no computer facilities for use. It was in the West End part of Edinburgh, not just off Princess Street as described, it was at the very end of Princess Street and then some, not particularly a very nice area either.
Next time back to the Travel Lodge!!!!

  • Liked — Breakfast
  • Disliked — Shabbyness of decoration and location
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since September 18, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Older travelers, Families with young children, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $122 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Terrible customer service

Clarendon Hotel

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2 of 5 stars
Geeja 4 contributions
Glasgow
Aug 12, 2008 | Trip type: Business, Solo travel

The hotel was in a great location, right in Edinburgh City centre, and I was pleased to be able to book in this location during the edinburgh festival.

The room (110) was very clean and facilities were of a good standard for the price.

On arrival I went for a shower and the fire alarm was set off in the middle of my shower. I got changed and out of the hotel as quickly as possible as would be expected.

On returning to the hotel later that evening, I was asked by the night porter if I was staying in room 110, to which I replied yes. The porter then advised me that I "must close the door when having a shower as it was MY FAULT the alarm had been set off due to the steam setting off the alarm". However there were no signs in the room advising me this was the case. In addition, when I returned to the room, i had a message, which was an email written by reception to themselves and printed off which had only the following words on the sheet "Message is " Can you close the door the bathroom door when having a shower".

No other explanation was given and after my very brief discussion with the night porter where I really felt that I was being blamed for setting the alarm off, this angered me.

If they had just said something like, "we have identified a problem with your room and would appreciate you closing the door when showering, as the fire alarm seems to be sensitive to the steam created by the shower" I would have felt fine about it, but the staff just made me feel like it was all my fault.

Not impressed, and I will not return to this hotel as they clearly have no idea how to speak to paying customers in a respectfull way.

  • Liked — Great Locationq
  • Disliked — Terrible Customer service, no ability to communicate respectfully with customers
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Business
  • Traveled with Solo traveller
  • Age group 25-34
  • Member since November 18, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Older travelers, Families with young children, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $122 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
good location

Clarendon Hotel

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5 of 5 stars
tasteslikefame 13 contributions
tasteslikefame
Jul 19, 2008 | Trip type: Couples

was meant to be going to dublin but my boyfriend decided to look for his passport 5 minutes before we had to leave for the airport...couldnt find it so we couldnt go!
he quickly booked up this hotel to make up for the weekend that he nearly ruined!

so he didnt really have time to search for a perfect hotel but if we had we'd have probably picked this one anyway. great location, good prices.

room, staff and breakfast were great.

only negitive thing i can say is that the 'free wi-fi' was terrible, didnt work at all and when it did it was for about 2 seconds! we had quickly packed a laptop so we could plan our time in edinburgh as we kind of didnt have a clue where we were going or what there was to do. so the internet would have been really useful but we just relied on the many leaflets in the hotel and had a great time!!

  • Liked — location
  • Disliked — lots of roadworks around, terrible wi fi
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since June 06, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d244068?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $122 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Good Location

Clarendon Hotel

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3 of 5 stars
PatdKent 3 contributions
kent
May 12, 2008 | Trip type: Friends getaway

Good Location, shame about the tramworks outside the front but manageable. Staff very friendly and helpful.Breakfast fine and freshly cooked
Room rather small and very hot. Had to open window and double glazing which made it very noisy. Lots of calling and shouting until early hours, them the bin men with their "beep- beep" came along. If we could have kept window shut it would have been OK

  • Liked — Bar
  • Disliked — Room
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay May 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 65+
  • Member since April 11, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d244068?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $122 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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Clarendon Hotel Also Known As

Address: 25 - 33 Shandwick Place, Edinburgh EH2 4RG, Scotland