I visited Scrambles soft play today to be told that they have changed there pricing policy. The new policy is 0-6 months are free, 7 months now cost £2 an hour or £2.50 for an hour and a half , whoever thought of this must see to know something I don't? Child developmemt must change dramatically from 6 to 7 month old babies!
I dont understand how they can charge something for a baby lying sleeping in a pram?
As a mum of two (2 and 7months) it is hard trying to find somewhere safe and fun to take both children together and as my 2 year old has lots of energy, soft play is ideal.
However, after this change in pricing I would think twice about returning to this one, what they dont seem to realise is that most mummy with children will be spending money on food or at least a drink for the time they are at softplay, so by introducing this stupid policy a lot of people will be put
off and they will actually loose money.
If this policy is too stay, why dont they offer regular attending families a discounted membership for loyality ?
Apart from the stupid price policy, the soft play, cafe and staff are very good.
However, may need to go elsewhere after this change in pricing!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 17, 2013
Thank you for taking the time to give your feedback on your recent visit to EICA. Unfortunately I have no contact details for you so I would urge you to speak with a member of the team when you are next here. My contact details are 0131 333 6326.
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We reviewed our prices at the start of 2013.
The price in 2012 for 0-6 months was free, this is the same in 2013
The price in 2012 for 7-12 months was £1/1.50. In 2013 it is 7-18months £2/2.50
The price in 2012 for 12+ months £4.20/5.20. In 2013 it is 19+months £4.90/£5.90
By altering the age brackets we hope we have helped a large number of families with children 12-18 months as it actually cheaper for them now. If you child is in the 7-12 month bracket they will enjoy the benefit very soon.
I understand that you may think the jump from 6 to 7 months seem expensive however we have to change the price point at some age and from 6 months up babies tend to be more involved with our baby area.
We do have loyalty cards for Scrambles, please ask for one when you are next in.
EICA is a 5 star visitor attraction and we continue to grow our soft play facility within the climbing centre. We do value your custom and hope we get the opportunity to welcome you and your family back soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.