Arrival experience: We checked in late afternoon. The young lady at the front desk was not very helpful. We had to ask multiple questions about how the parking worked and did not receive a clear response (we eventually learned we would have free parking). Check-in went smoothly otherwise. We are Marriott platinum elite members and were offered our bonus points or free gift from the snack area. We were not offered a room upgrade. But we had two different reservations at different rates and didn’t have to check-out and then back in to use our separate reservations spanning consecutive days.
Room (general): Large, bright room with sitting area with modern flat screen TV. The room has very modern furniture and decor. The room had a kitchenette with big sink, microwave, mini fridge, and mini dishwasher. All appliances were Bosch stainless steel. But our dishwasher was not maintained; it displayed a low salt code on the panel during our entire stay. Our room had a nice balcony sitting area. We had a sideways view of Edinburgh Castle from the balcony (looking to the right from our balcony).
Bathroom: Large wall cabinet above the sink for storage. Large but narrow shower (no tub). Bathroom was clean but with somewhat insufficient lighting.
Bed: Good king bed
Housekeeping: Housecleaning was below average for a Marriott affiliate but average for Scotland. Consistently housekeeping did not vacuum the floors. Lint and other debris was untouched day to day.
Restaurants: Small casual café with limited offerings on site. Free breakfast, but it fills up fast, so arrive early. Breakfast had a fairly good selection of standard items (bacon, sausage, eggs, toast, fruit, etc.). There are many restaurants nearby. There is also a small Sainsbury grocery store in the next building over.
Bar: There is a small bar with limited offerings in the casual café eating area in the lobby.
Grounds: This hotel is in the downtown area of Edinburgh with no real grounds. The Meadows (a huge public park) is within 100 meters of the hotel.
Staff attitude/service: The staff was very nice overall but not completely engaged. We had one minor incident though and the staff handled it acceptably. Our room key was improperly deactivated mid-stay (a bit frustrating), and the front desk clerk reactivated it. On the other hand, we recommended that the hotel website be updated with old-fashioned GPS coordinates to assist in navigation, and the staff seemed uninterested in the suggestion.
Parking and navigation to the hotel: This hotel is in the new area of Edinburgh where a large hospital had once been located. Our international TomTom GPS was not able to locate the hotel because Simpson Loan Quartermile is too new. It took us forever to find the hotel; fortunately, Scots are friendly and the random townspeople we begged for directions were helpful. Finally, a cab driver helped us navigate to the hotel. The parking is underground in an adjacent building. The parking garage was not well marked. Upon exiting the parking garage we had to walk around the entire building in which the hotel is located to find the entrance.
Parking tip: Ask for the parking access card whenever you need to take your car out of the car park/garage.
Navigation tip: Program your GPS to the intersection of Lauriston Place and Nightingale Way. Alternately, use Google Maps and review the area before trying to drive there.
Misc: This hotel does not have air conditioning in the rooms. Only the lobby has air conditioning. We were in Edinburgh during a warm spell, and it was very uncomfortable in our room. Although the balcony door opened wide, there is no air circulation. The hotel’s website should prominently disclose no a/c! I have been in Marriott hotels in many locales and never encountered one without a/c.
If you need to wash your clothes, this hotel provides free access to washing machines and dryers. But the machines are not maintained. If you use a dryer, you must empty the water tray prior to use.
For some high-res photos of this hotel, check out my photos on Flickr. My username on Flickr is utfiero.
About us: We’re irreverent, younger American professionals who travel regularly.