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The Balmoral Hotel: Traveler Reviews


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Traveler Reviews

90% Recommend
4.5 of 5 stars 258 reviews
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Awesome

The Balmoral Hotel

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5 of 5 stars
JMcB2 10 contributions
Cambridgeshire, UK
Jul 13, 2008 | Trip type: Family
1/1 found this review helpful

I stayed at the hotel with a baby, my husband and mother-in-law so things could have been difficult!!

Thanks to the amazing hotel staff, we had a fantastic 3-night stay at the hotel. On arrival, we were upgraded to a suite which had superb views of the castle. The reception staff weren't able to provide the steriliser and bottle warmer initially (due to high demand) - we said we would manage with a kettle, but they just went out and bought a new steriliser for us! They had lovely touches too, like giving a teddy bear, dressed in its own fluffy dressing gown, for children; they had an Easter bunny who was supposed to visit the rooms of the children resident in the hotel. (They actually missed us out, but left us an Easter egg instead, so fine by me!) We arranged a baby-sitter through the hotel, which worked out excellently. The hotel has a pool, spa and gym - all very good. We ate in the formal restaurant and had a lovely meal. Breakfasts were great and the service very good. I would struggle to fault this hotel. Worth every penny and all in all, this was one of the best hotel experiences I have had. I will definitely return to The Balmoral.

  • Liked — The staff
  • Disliked — Not being able to stay longer!
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay April 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 25-34
  • Member since November 01, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Great pool scene, Families with young children, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $410 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Perfect outside, surprisingly average inside

The Balmoral Hotel

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4 of 5 stars
venefica 80 contributions
Moscow
Jul 8, 2008 | Trip type: Couples
1/1 found this review helpful

Balmorals hotel in Edinburgh is situated right in the center of the city and part of the rooms has a beautiful view of the castle. It seems to be a pretty fancy place, and near the entrance there are always beautifully dress people heading somewhere. The building looks impressive, that’s why when you actually find yourself in the room you are a little disappointed. Although our room was huge and clean, it was way too average considering the design. We slept well and were delighted to find a bottle of Champaign and personal letter from the manager wishing us all the best since it was the last day of our honeymoon. I would probably recommend the hotel, if only you are not looking forward to getting a luxury experience you would expect.

  • Liked — location
  • Disliked — average design of rooms
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 18-24
  • Member since July 16, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Older travelers, Families with young children, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $410 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Lovely stay at the Balmoral

The Balmoral Hotel

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4 of 5 stars
artslover 67 contributions
Calgary, Canada
Jul 5, 2008 | Trip type: Couples

After seven visits to Edinburgh, we decided we should try the Balmoral because it is such an iconic sight when going to or from the Waverley train station or walking along Princes Street. I was pleasantly surprised at the price of the rooms whch I had expected to be much more than they were. We originally booked an executive king but when checking the hotel's website later, the prices had gone down, so booked the upgraded deluxe king.

The room size was not particularly large for a room three levels above the standard size but the bathroom was very spacious and beautiful. There were lots of extra amenities like bathrobes, slippers, bottled water and large bottles of shampoo, conditioner, shower gel and lotion. A shoe shine was not added to the cost of the room. The TV had video games and other capabilities which we did not explore. The bed was very comfortable and at night, the room was very quite so we had very restful sleeps. I expect a key element of the upgraded room was the top floor with a view of Edinburgh Castle, which could be enjoyed even when sitting on the toilet!

I used the business centre and had to pay for internet use. Room service for a pot of coffee and tea was a bit pricey: 11 pounds.

Service was impecable in the hotel although we found it quite slow when having breakfast in Hadrian's Brasserie. I had a pedicure at the spa which was very nice indeed. It was done in a private room which I have not experienced before. My experiences in Canada and the US have been in a room with a number of stations for others having a pedi or manicure.

If I had one complaint it would be the rather snooty attitude of the doorman when we first arrived. We had been hill walking earlier that day and got rained on so our trousers were spattered with mud and undoubtedly our hair was more than a bit windblown. The doorman asked whether we were checking in with a tone that suggested we were too bedraggled to be entering the Balmoral. He could have been a bit more sympathetic. We wanted to check in so we could clean up!

In any event, we would definitely stay at the Balmoral again especially if the price is reasonable.

  • Liked — location
  • Disliked — slow service in the restaurant
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since April 29, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $410 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Did not like overrated

The Balmoral Hotel

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1 of 5 stars
fairynuff4313 6 contributions
newcastle
Jun 28, 2008 | Trip type: Couples

Booked the hotel.Our room was a "Rabbit hutch" at the top.It was £716 for two nights , no breakfast that was an additional £18 each.
Staff were arrogant .Would not use again very overrated and overpriced for what it is.

  • Liked — nothing
  • Disliked — small room , overrated
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since June 28, 2008
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from balmoraledinburgh, Ivan Artolli, General Manager
(Management representative)
Jul 4, 2008
Dear guest,

I am sorry to learn of your disappointment with the size of your room and your impression of our staff.
As our building is a Grade 1 listed building which is over 100 years old, no two rooms are exactly alike, each bedroom having a unique configuration. I am sorry if at the time of your stay we were unable to offer you a wider selection of rooms, due to high occupancy levels within the hotel.
We particularly pride ourselves on our service and receive very complimentary feedback to this end. I am extremely sorry that you feel that you did not experience this during your visit.
I am sorry not to have had the opportunity to have met with you during your stay to discuss your concerns further. I do hope that you may allow us the opportunity to welcome you back the Balmoral in the future.

Yours sincerely,

Ivan Artolli
General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Check Rates
Average price*: $410 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Barmy for The Balmoral

The Balmoral Hotel

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5 of 5 stars
Filer32 3 contributions
Hertfordshire
Jun 26, 2008 | Trip type: Couples

We chose this hotel as the venue for our 3 day honeymoon break and I can honestly say it was the best decision we have ever made.

The staff are courteous, polite, informed and impeccably dressed 24/7. No request was too much trouble and was carried out swiftly.

The building is an awesome sight as you come up Princes Street. It is distinguishable from all others by its sheer elegance and style and the interiors do not disappoint either!

We stayed in a classic double room and were very impressed with the decor and the size. The bathroom was immaculate and of a good size too with huge bath and power shower and the obligatory robes and slippers!

Overall I cannot say a bad word about this beautiful old hotel in the heart of a city steeped in history and charm.

  • Liked — The style, elegance and charm of the building and the staff.
  • Disliked — nothing!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since June 26, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping, Spa, Concerts / Music festival, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $410 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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The Balmoral Hotel Also Known As

Address: 1 Princes St, Edinburgh EH2 2EQ, Scotland