Very disappointing check in experience- wanted to check in a bit early (1.30) as was not feeling well. Was told room was almost ready and waited in drawing room. 1.5 hours later still not ready, this was after 3 enquiries when we were told that the room was "almost ready", there was an apology and an explanation that the reason for the delay ws that we had requested a twin room. Needless to say was shocked when we arrived in our room to discover two single beds joined together with king sheets! This is not what I would expect by a twin room. At that point was tired and fed up so did not raise the issue, however at check out the following day I noticed a £3.95 charge- this was for a coffee I'd ordered during our long wait- I had assumed was complimentary, given our complaint at the time AND that we did not request or sign a bill. So at this stage I vented to the girl at reception about our experience, who was quite blasé in telling us that there was little she could do about our experience at that stage and that we should have complained earlier. Left quite a bad taste in our mouth as we left. Not what one would expect from a 5 star hotel. We won't be returning. Still feel upset about the amount of money I spent.
- Official Description (provided by the hotel):
- Rocco Forte Hotels' Balmoral is a luxury hotel in the true sense of the word. With its majestic clock tower, the hotel is a unique and contemporary luxury five-star property in the very heart of Edinburgh. While many Edinburgh hotels claim to have Edinburgh's landmarks on their doorstep, few can say their doorstep is a landmark. Located on Princes Street, in Edinburgh's main shopping area and next to Waverley Station, The Balmoral is close to the leading luxury department stores and within walking distance of many Edinburgh attractions.Edinburgh International Airport is just 25 minutes by car from the hotel, and its convenient location makes The Balmoral the ideal luxury hotel in Edinburgh for business or leisure, including the famous Edinburgh Festival and Hogmanay. There are also convenient transport links also from Glasgow or Prestwick Airports.The Balmoral offers 188 opulent suites and stylish rooms, many with views towards Edinburgh Castle and the Old Town. The Balmoral’s ten conference and banqueting suites, including the signature Sir Walter Scott Suite all enjoy natural daylight and can accommodate a wide range of events including: business conferences, intimate dinner parties, large receptions and weddings. The hotel and city also make for an ideal incentive destination with an abundance of history and culture readily available.When it comes to fine-dining, the choice of restaurants at The Balmoral matches the mood of the moment. With attentive but non-intrusive service, guests can choose from the hotel's Michelin-starred number one fine dining restaurant with outstanding cuisine provided by Chef Jeff Bland; Hadrian's for chic and informal dining; Palm Court for traditional afternoon tea or its very own Bollinger Bar. The newly refurbished and stylish Balmoral Bar is perfect for a relaxing cocktail or traditional whisky.For the ultimate in relaxation, the Balmoral Spa is an exclusive retreat in the heart of the city offering five treatment rooms with ESPA treatments, a 15 metre swimming pool, sauna, steam room, gymnasium and exercise studio. The Balmoral is the perfect choice for a luxurious city spa break.The Balmoral was named as the top Scottish hotel in the Telegraph Travel Awards 2012 and as the Top UK Business Hotel outside of London at the Condé Nast Traveler’s Readers’ Travel Awards 2012. Be it for a luxury romantic break or important business meeting; make The Balmoral your address in Edinburgh. ... more less
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- Also Known As:
- Balmoral Hotel Edinburgh
- Balmoral Edinburgh Hotel
- The Balmoral Hotel Edinburgh, Scotland